topic Re: Arlo camera disconnected, not working in Arlo

Arlo camera disconnected, not working

Cullen1123 — Tue, 06 Feb 2018 00:46:23 GMT

Camera disconnected randomly, while all others were working. I had just replaced the batteries, but I replaced them again. The light flashes blue once then won’t work. I’ve tried removing the device from my devices and re-syncing but nothing is working. Any tips? This is so disappointing since this is a product intended for our safety, yet it’s faulty within a year of purchasing it.

Re: Arlo camera disconnected, not working

brh — Tue, 06 Feb 2018 00:57:40 GMT

@Cullen1123

Here is a link to an article that mentions the blue light flashing only once.

https://kb.arlo.com/1251298/My-Arlo-Pro-Wire-Free-camera-won-t-sync-with-the-base-station-what-do-I-do

Be sure to look at steps 4 and 5.

If that doesn't work, contact Customer Support at the green banner near the bottom of ti=his page.

Brian

Re: Arlo camera disconnected, not working

JamesC — Tue, 06 Feb 2018 18:56:49 GMT

Cullen1123,

What error message do you see that indicates the camera is not working? If you relocate the camera (temporarily bring the camera close to the base station to test) do you still see the same behavior?

JamesC