topic Re: Power outage, then lost server in Arlo

Power outage, then lost server

mrbishop — Sat, 27 Jan 2018 15:33:38 GMT

Recently purchased the VMS3530 system. Was working fine, it appears I lost power at the house while away. The system was offline for few days before I returned. The base station had 2 green lights when I inspected it. The internet light was not working. I rebooted the base and internet router. I finally got a Server Problem message saying a webpage was not reachable. (https://vzs3-prod-common.s3.amazonaws.com/static/v2/html/en/...). The next day, everything is working. Did the power outage cause something to happen? I am not how sure how it fixed itself and am just curious what happened. I read if a power outage occurs, the system should come back online by itself. This did not appear to happen.

Re: Power outage, then lost server

jguerdat — Sat, 27 Jan 2018 16:42:16 GMT

Depending on the exact power outage circumstances, the base mY have trouble reconnecting to the servers, hence the issue with the Internet LED. If so, a power cycle of the base is generally required. Sometimes a power cycle of the router and then the base is needed.

A recommendation we've been suggesting is to use both a UPS for your modem, router and base so a power outage won't affect them unless very long as well as a WiFi switch such as a WeMo that the base plugs into so you can remotely turn the base off and on. Generally the UPS is sufficient with the WiFi switch being a backup.

Re: Power outage, then lost server

mrbishop — Sun, 04 Feb 2018 13:25:46 GMT

I bought a battery back up and as luck would have it, the power went out for 5 minutes the next day. Didn't lose the signal.

Today, however, I ended up returning the system. It did not do what I needed it to do and I was spending too much time finding out there were known issues that are not yet resolved.

Things I liked:

-being able to set up modes and have other cameras record based on motion from another camera

-scheduling

-geofencing (althought that did not seem to want to work for me)

things i didn't like:

-takes very long for the camera's too load

-takes too long to detect motion, in some tests, a person could walk by a camera and by the time the camera initialized, the person was gone.

-battery life - I had the base outdoor camera's. If cold, distance, night time, etc affects a camera, all outdoor cameras should have the ability to be charged using AC. This is the main reason I returned the system.

-motion range too short. i could walk a short distance from the camera and it would not go off.

A nice system but seems like there are a lot of things that need to be fixed. For the money, I would not recommend.