https://community.arlo.com/t5/Arlo/Want-to-send-a-broken-camera-in-but-nowhere-you-mention-an-RMA/m-p/1497504#M48016 <P>jult,</P><P>&nbsp;</P><P>You should have received a separate email containing all necessary instructions for the RMA process. I have requested an update via your support case. Please refer to your open support case for further details.</P><P>JamesC</P> Tue, 30 Jan 2018 21:00:02 GMT JamesC 2018-01-30T21:00:02Z https://community.arlo.com/t5/Arlo/Want-to-send-a-broken-camera-in-but-nowhere-you-mention-an-RMA/m-p/1496459#M47947 <P>I'm in Europe, which I also clearly mentioned during my RMA request.</P><P>I received an RMA nr. and everything related to shipping the damn broken arlo unit to netgear,</P><P>but NOWHERE does it even show or mention what the address to ship it to is.</P><P>&nbsp;</P><P>This is so typical of netgear support, it's like they've never looked at their product with the eyes of the user, sorry, it really is.</P><P>Have they even TRIED sending in a broken unit themselves once?</P><P>WHERE DO I SEND IT TO?</P><P>Freaking fools..</P> Mon, 29 Jan 2018 13:26:53 GMT https://community.arlo.com/t5/Arlo/Want-to-send-a-broken-camera-in-but-nowhere-you-mention-an-RMA/m-p/1496459#M47947 jult 2018-01-29T13:26:53Z https://community.arlo.com/t5/Arlo/Want-to-send-a-broken-camera-in-but-nowhere-you-mention-an-RMA/m-p/1497504#M48016 <P>jult,</P><P>&nbsp;</P><P>You should have received a separate email containing all necessary instructions for the RMA process. I have requested an update via your support case. Please refer to your open support case for further details.</P><P>JamesC</P> Tue, 30 Jan 2018 21:00:02 GMT https://community.arlo.com/t5/Arlo/Want-to-send-a-broken-camera-in-but-nowhere-you-mention-an-RMA/m-p/1497504#M48016 JamesC 2018-01-30T21:00:02Z