topic Re: I just received a replacement arlo wireless camera, wont sync, system is 1 month old. in Arlo

I just received a replacement arlo wireless camera, wont sync, system is 1 month old.

svt4cobra6 — Wed, 24 Jan 2018 03:19:27 GMT

Have had the arlo system with 4 cameras about a month. Three of the 4 cameras worked so sent one back for exchange. Just got the replacement, put in batteries, hit sync on base station then sync on camera but it does not seem to be syncing. Could be a bad one that was sent back to me but maybe an issue with the sync procedure.

Re: I just received a replacement arlo wireless camera, wont sync, system is 1 month old.

Streak2 — Wed, 24 Jan 2018 05:48:26 GMT

Don't push the sync button on the base for too long.

What lights how on the camera when you press the sync button?

What does the app. report during this time when you select add device?

Re: I just received a replacement arlo wireless camera, wont sync, system is 1 month old.

GuiP — Wed, 24 Jan 2018 16:32:53 GMT

Hi, I have the exact same problem. Had one camera sent for standard exchange, just received the new one, impossible to synchronize it with the base. I press the button on the base for 2 sec, the light blinks, then do the same on the camera and the blue light also blinks but never stops. Suggestions are welcome.

Re: I just received a replacement arlo wireless camera, wont sync, system is 1 month old.

brh — Wed, 24 Jan 2018 17:07:07 GMT

Have you tried opening the battery door of the camera and closing it again then trying to resync it?

Secondly, if that doesn't work, delete the camera from your system and then add it back.

Brian

Re: I just received a replacement arlo wireless camera, wont sync, system is 1 month old.

GuiP — Wed, 24 Jan 2018 17:30:30 GMT

Hi Brian,

thanks for your quick reply. I did try to open the battery compartment and try to synchronise it again be without success. I tried a few times actually.

I can delete the camera from the system because I can't add it at all.

Shall I try to unplug the box to restart it?

Regards,

Guillaume

Re: I just received a replacement arlo wireless camera, wont sync, system is 1 month old.

brh — Wed, 24 Jan 2018 17:58:19 GMT

Press the Power button on your base station and hold it for 10 seconds.

Brian

Re: I just received a replacement arlo wireless camera, wont sync, system is 1 month old.

Streak2 — Wed, 24 Jan 2018 18:30:23 GMT

You can try and restart the base, If that does not work, the last resort is to remove all devices and do a factory reset using the reset button.

https://kb.arlo.com/1057976/How-can-I-reset-my-Arlo-base-station-to-the-default-values

Re: I just received a replacement arlo wireless camera, wont sync, system is 1 month old.

steve_t — Wed, 24 Jan 2018 19:21:14 GMT

brh wrote:

Press the Power button on your base station and hold it for 10 seconds.

Brian

The power button has an on/off position so holding it won't do anything. If you're referring to the reset button, then the instructions as above should be followed

Re: I just received a replacement arlo wireless camera, wont sync, system is 1 month old.

svt4cobra6 — Thu, 25 Jan 2018 18:43:16 GMT

Got it working, just had to reset the base, camera seems fine!

Re: I just received a replacement arlo wireless camera, wont sync, system is 1 month old.

steve_t — Thu, 25 Jan 2018 19:14:12 GMT

svt4cobra6 wrote:

Got it working, just had to reset the base, camera seems fine!

Excellent. Good stuff

Re: I just received a replacement arlo wireless camera, wont sync, system is 1 month old.

GuiP — Fri, 26 Jan 2018 07:06:08 GMT

Hi guys,

thanks a lot for your help. I got it working as well by just restarting the base.