topic Issues with uploading attachments to support ticket in Arlo

Issues with uploading attachments to support ticket

WraithW — Tue, 23 Jan 2018 03:11:09 GMT

I have the dreaded red / pink tinge with one of my cameras & have tried all methods suggested both here in forums & by support, however I am trying to upload an attachment image to my support ticket as they requested but continually get an error similar to this..
-------------------------------
Request blocked.

Generated by cloudfront (CloudFront)
Request ID: _sLJnH9oJJwfPYMbIfmHrzQ3G7NS8W8lQMFkGs8x-W96c3QtgqkdQg==
Just the Request ID is obviuolsy different each attempt. anyone able to assist me in uploading this image?

Re: Issues with uploading attachments to support ticket

brh — Tue, 23 Jan 2018 04:45:24 GMT

@WraithW

I don't know about uploading the image, but you probably don't need to as the pink cast is probably a stuck IR filter. At present I don't know of any fix for that and it probably isn't worth trying to repair it.

But just in case it is something else contact Support at the link on the bottom of this page.

Brian

Re: Issues with uploading attachments to support ticket

WraithW — Tue, 23 Jan 2018 05:07:40 GMT

Thanks Brian,

Yes I raised a ticket with support & they are the ones who asked me to upload an image from the camera to my ticket along with camera ID etc so theu can see for tremselves, it is the option to attach that image to my ticket that is resulting in the above error, am hoping someone from arlo support can assist, I advised same error to my ticket as well. thanks for help though 🙂

Re: Issues with uploading attachments to support ticket

TomMac — Tue, 23 Jan 2018 12:47:59 GMT

If you have a an open ticket, the reply you get has a hot link to answer....

it would be to my.netgear.com and when there you can upload a file

Re: Issues with uploading attachments to support ticket

WraithW — Tue, 23 Jan 2018 13:19:49 GMT

I am aware of this, the whole reason I posted here is because the upload attachment link on that link to my Ticket is giving me the above error & refusing to allow me permission to upload a picture from my camera proving the reddish tint.

Re: Issues with uploading attachments to support ticket

jguerdat — Tue, 23 Jan 2018 13:33:49 GMT

Have you tried a different browser and/or computer?

Re: Issues with uploading attachments to support ticket

DawnM — Tue, 23 Jan 2018 18:22:17 GMT

WraithW,

I've escalated this within our Support team and asked that someone reach out to you for assistance in uploading the image.

Dawn Marshall
Community Manager, NETGEAR

Re: Issues with uploading attachments to support ticket

JamesC — Tue, 23 Jan 2018 18:46:24 GMT

WraithW,

I'd like to offer assistance getting your screenshot attached to your open support case. Are you able to attach the screenshot to a private message and send directly to me or here on the community? From there, I will attach the screenshot manually to your support ticket.

JamesC

Re: Issues with uploading attachments to support ticket

WraithW — Wed, 24 Jan 2018 01:29:22 GMT

Thanks everyone for your help / advice. support have sent me an email adress to send image to so they can attach it to my ticket.

I did try a 2nd browser to no avail on the upload so unsure what that is about, email sent through though so hopefully can get my camera sorted soon.

Thanks again