topic Re: Getting status message in Arlo

Getting status message

galefau — Thu, 18 Jan 2018 16:55:51 GMT

I keep getting the "getting status" message now on my phone although everything was working fine earlier today. I can connect to my cameras via my computer but not my phone. I have tried logging out of Arlo and logging back in, restarting my phone, etc., but still keep getting this message. I also restarted my base station but am still having problems through the phone app. Any suggestions?

Re: Getting status message

jguerdat — Thu, 18 Jan 2018 18:15:33 GMT

Have you tried both cell service as well as WiFi?

Re: Getting status message

galefau — Thu, 18 Jan 2018 18:31:42 GMT

Yes, I just tried using cell service and it works. So I guess it has something to do with my wifi.

Re: Getting status message

jguerdat — Thu, 18 Jan 2018 18:42:28 GMT

At home or work? Work networks are a frequent issue.

Re: Getting status message

galefau — Thu, 18 Jan 2018 18:52:59 GMT

At home. I never had a problem at home on my wifi before today (have had the cameras almost a year).

Re: Getting status message

jguerdat — Thu, 18 Jan 2018 18:54:00 GMT

Try restarting your router.

Re: Getting status message

galefau — Thu, 18 Jan 2018 19:21:30 GMT

Just restarted the router and still saying "getting status."

Re: Getting status message

jguerdat — Thu, 18 Jan 2018 20:08:10 GMT

Dang. Does everything else work from the phone on WiFi? Do you have any security settings on the router that you've changed? Or a security app on the phone for WiFi connection that may be blocking access?

Re: Getting status message

galefau — Thu, 18 Jan 2018 20:14:49 GMT

Yes, everything else works on my phone when using wifi. I haven't changed any settings on the router or the phone. I was able to access the cameras using wifi this morning and then a few hours later didn't work. I can't imagine what changed. And I can actually hear the push notifications when motion is detected and get the email, but cannot change modes or check devices.

Re: Getting status message

jguerdat — Fri, 19 Jan 2018 00:58:10 GMT

Makes me think it's an ISP problem.

Re: Getting status message

galefau — Fri, 19 Jan 2018 01:47:44 GMT

But I can access my devices through my computer, just not my phone when I am on wifi. Could it still be an ISP problem? And if so, what would I need to do?

Re: Getting status message

jguerdat — Fri, 19 Jan 2018 13:00:40 GMT

Good point. If it were ISP-related, it should affect all devices.

Do you have another mobile device to try? Perhaps have a friend try at your house on your WiFi. The only other thing I could suggest would be a factory reset of your phone and rebuild but no guarantees that would help.

Re: Getting status message

galefau — Fri, 19 Jan 2018 13:08:04 GMT

I think I will try reinstalling the app on my phone and see if that helps. Thanks for all your help anyway. Much appreciated.