topic Re: Mode and no devices show up when I log on? in Arlo

Mode and no devices show up when I log on?

rickjrski — Tue, 16 Jan 2018 15:43:04 GMT

Have been using sytem since May 2017 and when I log on now Mode is not in the menu and no devices are showing up?

Re: Mode and no devices show up when I log on?

OTACORB — Tue, 16 Jan 2018 16:51:22 GMT

Yes there is another thread on this and seems there are several of us that are experiencing this, but no comments from Netgear! It would appear to be a backend issue, but that would impact everyone I would think. So, I don't know.

Re: Mode and no devices show up when I log on?

MWF — Wed, 17 Jan 2018 06:03:28 GMT

The whole system went down 2 days ago. All the Cameras on the home wireless system are not connected or showing up as available. The Arlo Pro was showing coming up as the only Device and that was not powered up. I shut down the power and 3 of the 5 lights on the Modem are up.

Re: Mode and no devices show up when I log on?

ChristineT — Wed, 17 Jan 2018 08:44:22 GMT

Good evening @rickjrski, @MWF and @OTACORB,

As you may have seen in another thread, we are currently investigating a report from a small handful of users where their cameras are no longer appearing in the Arlo portal. We have confirmed that reclaiming the Arlo Base Station and resyncing the camera(s) resolves this issue. If you run into any issues with adding the base station back to your existing Arlo account we recommend a factory reset and try again. For more information on how to factory reset the Arlo base station please visit: How can I reset my Arlo base station to the default values?

After performing a factory reset on the Base Station, make sure the Power LED and Internet LEDs are solid green
If first two LEDs are not solid green and need assistance troubleshooting please visit:https://kb.arlo.com/996/My-Arlo-base-station-is-offline-how-can-I-troubleshoot-it
Once the Base Station is online, log into your Arlo account
Click Add Device and follow the on screen instructions
Sync the camera(s) to the Base Station. For instruction on how to sync your camera(s) please visit: https://kb.arlo.com/987/How-do-I-set-up-and-sync-my-Arlo-Wire-Free-cameras
Your Arlo system should now be up and running with the ability to live stream, arm and record as expected
You may need to recreate any custom modes and rules that you previously created. For more information about modes and rules please visit: https://kb.arlo.com/1019331/How-do-I-create-a-mode-with-different-rules-for-each-Arlo-Wire-Free-or-Arlo-Pro-Wire-Free-camera

We sincerely apologize for any inconvenience this has caused.

Best Regards,

ChristineT