topic Re: base station internet conncetion in Arlo

base station internet conncetion

90 — Wed, 28 Sep 2016 21:12:46 GMT

I switched wifi modems from Lynksys to Netgear. Everything was working well until then. Now when I connect the base station to my new wifi router I'm getting the message........ "Your device is not connected. Make sure it's connected to your router and has a working Internet connection"

I did have to do a factory reset yesterday on the base unit. Do I need to remove the base unit from my account then add it back? Not sure what steps to take now. Does anyone have suggestions?

Re: base station internet conncetion

TomMac — Sun, 17 Apr 2016 20:12:05 GMT

do the simple thing first... reboot the base via the power button and see what happens....

But for some reason it seems like there is a stoppage with the internet connection via the new router... you could try another port too.

Re: base station internet conncetion

JamesC — Tue, 19 Apr 2016 16:44:00 GMT

90,

If you did a factory reset the base will need to be added back to your account. Start by logging in to your Arlo account > Settings > My Devices > select your base station > Remove Device. Then go back to the Cameras tab and click "Add Device", select Base Station and follow the on screen instructions.

JamesC