topic Re: Arlo "update your cameras firmware now" in Arlo

Arlo "update your cameras firmware now"

Mangawhai — Tue, 16 Jan 2018 16:22:49 GMT

When I go to look on the camera it tells me to "update your cameras firmware now" I tap the update button and it says that the update is in progress and don't turn off your camera. If only lasts about 4 seconds and then it tells me to start it again.

Re: Arlo "update your cameras firmware now"

steve_t — Tue, 16 Jan 2018 16:23:01 GMT

You camera may be too far away from the base station or your internet connection might be too slow

Re: Arlo "update your cameras firmware now"

Mangawhai — Tue, 16 Jan 2018 16:23:19 GMT

Thanks for that. I thought that might be the problem so I placed my phone next to the base and still nothing. Am beginning to think it may be a fault in my phone as my wife's one is working fine. Thanks.

Re: Arlo "update your cameras firmware now"

Streak2 — Tue, 16 Jan 2018 16:23:33 GMT

Try and reinstall the app on your phone.

Use the web interface to see if there are in fact any updates

arlo.netgear.com

Re: Arlo "update your cameras firmware now"

Mangawhai — Tue, 16 Jan 2018 16:23:46 GMT

Thanks mate...that did it...back up and running...if I knew where you were there'd be a beer coming your way...appreciations...

Re: Arlo "update your cameras firmware now"

jguerdat — Tue, 16 Jan 2018 16:24:08 GMT

BTW, placing your PHONE near the base isn't needed. The initial suggestion was to place the CAMERA near the base.