topic Re: All my cameras just went offline in Arlo

All my cameras just went offline

dlz — Mon, 15 Jan 2018 04:29:32 GMT

All my cameras suddenly went offline ("this arlo device is offline"). Basestation is still claims to be online and the cameras last reported 98% battery level and strong connectivity.

About 5 minutes before I noticed they were offline I got a motion notifaction and then never received the video. I tried re-syncing a camera and that didn't seem to make it come back (when I resynced the camera it moved to the bottom of my device list so confident the basestation is talking to the camera and the servers to some degree).

Any chance the arlo servers are down? The fact that this suddenly affected all 4 cameras it seems its either basestation or servers.

Re: All my cameras just went offline

steve_t — Mon, 15 Jan 2018 04:58:24 GMT

Try moving your base station a few feet further away from your wifi router

Then delete cameras

Then resync them each one by one

Re: All my cameras just went offline

brh — Mon, 15 Jan 2018 05:02:17 GMT

Check out this link:

https://kb.arlo.com/1133448/My-Arlo-Wire-Free-or-Arlo-Pro-Wire-Free-camera-is-offline-how-can-I-troubleshoot-it

What color are the LEDs on the base stationand the same question for the cameras?

What model cameras do you have?

Brian

Re: All my cameras just went offline

Scott2ya — Mon, 15 Jan 2018 06:32:23 GMT

How cold is it outside?

The operating temperature is 14° to 122° F (-10° C to 50° C)

Mine usually don't cut off till the single digits.