topic Re: red exclamation mark in red triangle - why if cameras and base station are working? in Arlo

red exclamation mark in red triangle - why if cameras and base station are working?

nortberg — Wed, 28 Sep 2016 21:12:52 GMT

I changed batteries in cameras and after I tested it. Everything is OK (cameras working, connection is perfect, etc.). When I see the SETTINGS > DEVICES SETTINGS > MY DEVICES, next to each cameras' name there are red exclamation marks in triangles. Why? Thanks in advance! (base station firmware 1.7.3_5005, base station hardware VMB3010r2, camera hardware H7, camera firmware 1.2.2688)

Re: red exclamation mark in red triangle - why if cameras and base station are working?

nortberg — Mon, 18 Apr 2016 20:56:14 GMT

I rebooted the base station. No changes...

Re: red exclamation mark in red triangle - why if cameras and base station are working?

adnan39872 — Tue, 19 Apr 2016 06:56:36 GMT

I'm having the same issue. My first cam had the same Mark, but I adjusted all the settings and it went away. After setting up the second cam, I did all of the above but still cannot remove it.

Re: red exclamation mark in red triangle - why if cameras and base station are working?

TomMac — Tue, 19 Apr 2016 11:55:25 GMT

nortberg wrote:
I changed batteries in cameras and after I tested it. Everything is OK (cameras working, connection is perfect, etc.). When I see the SETTINGS > DEVICES SETTINGS > MY DEVICES, next to each cameras' name there are red exclamation marks in triangles. Why? Thanks in advance! (base station firmware 1.7.3_5005, base station hardware VMB3010r2, camera hardware H7, camera firmware 1.2.2688)

The red triangle is a note that the sw needs an update...

the newest cam sw is 1.2.4941 ( your base is on the new version )

Usually to fix this problem you click on it to allow the base to update... tho it usu doesn't happen right away ( at least I've never seen it ). The updates come in the wee hours of morning when house-keeping is done by the far end.

If it doesn't up date ove night...

Then reboot the base via the power button, and reset the cameras ( make sure the batteries are full as weak batteries will stop an update from starting ) by opening the battery door for a few seconds...and then wait again over night... it should happen

Re: red exclamation mark in red triangle - why if cameras and base station are working?

nortberg — Tue, 19 Apr 2016 13:44:38 GMT

After camera sw updating the red triangles were lost, many thanks!!! 🙂

Re: red exclamation mark in red triangle - why if cameras and base station are working?

hbdawg — Wed, 16 Nov 2016 15:23:04 GMT

The explanation says its the sw and to click on it. What is the "sw"?

Re: red exclamation mark in red triangle - why if cameras and base station are working?

jguerdat — Wed, 16 Nov 2016 20:09:27 GMT

"SW" means software or, more appropriately, firmware. I'm not sure the red triangle is used anymore - an update I did last night was from a text button on the cameras in the Devices tab. I didn't look in Settings to see what the display there was.