topic Re: Unable to log in to Arlo account from MacBook in Arlo

Unable to log in to Arlo account from MacBook

tnorcross — Sat, 13 Jan 2018 23:57:13 GMT

I'm able to log in to my account and access all my cameras from all my devices except my MacBook Pro. When I try from there, it asks me to set up the whole system and does not recognize my password? Does anyone have a solution to this problem?

Re: Unable to log in to Arlo account from MacBook

brh — Sun, 14 Jan 2018 12:36:00 GMT

See if this link helps:

https://community.netgear.com/t5/Arlo/arlo-app-for-Mac/td-p/1196723

I believe you must log into your account through a browser and have Flash enabled for that browser. I have read about problems using Chrome and Flash, but Safari and Firefox should work. Most likely So would Microsoft edge.

Brian

Re: Unable to log in to Arlo account from MacBook

jguerdat — Sun, 14 Jan 2018 14:32:20 GMT

While Flash is required for certain features such as live view to work I don't see how Flash would cause an issue with the initial login. I can use my mobile browsers (which don't support Flash) and log in with no problems.

That said, I have no idea why the single device would somehow block logging in. All I can think of is case sensitivity or possibly the use of special characters. I would try a different browser (Chrome or Firefox) to see what happens.

Re: Unable to log in to Arlo account from MacBook

brh — Sun, 14 Jan 2018 14:46:01 GMT

@jguerdat

If I understand him correctly he has downloaded the mobile app on his Macbook Pro and it is not working for him on that machine, which is not currently supported. Must use a web browser to use the cameras - not the mobile app?

Just guessing

Brian

Re: Unable to log in to Arlo account from MacBook

jguerdat — Sun, 14 Jan 2018 18:55:58 GMT

The MacBook Pro is a laptop so there's no app to download. You must use a browser with Flash enabled.