topic Re: Cameras Offline Constantly in Arlo

Cameras Offline Constantly

paulbarash — Fri, 12 Jan 2018 18:31:57 GMT

Hi -

My cameras are almost always "offline"; not necessarily all at once, but at least one of them is almost constantly offline. It's been very frustrating over the past year.

Right now, my "Bedroom" and "Hallway" cameras are both "offline" and "unavailable", while my "Living Room" one works just fine (for now). I've recharged the batteries over and over and I know that they are not dead. I've removed the cameras from my hub and reconnected them previously. I've even re-synced them multiple times. This fixed the issue for a day and then they wouldn't work again.

Any help would be very appreciated.

Re: Cameras Offline Constantly

brh — Fri, 12 Jan 2018 18:46:59 GMT

You might need to move your base station around, especially a little further from your router. Our homes these days are so full of eclecronic devices that create interferrance, even our neighbor's wi-fi.

Brian

Re: Cameras Offline Constantly

paul125 — Fri, 12 Jan 2018 20:19:07 GMT

I am very interested in resolving this issue as my system does exactly the same thing. I have the two camera system and one camera works the whole time but one of them goes offline minutes after I have re-synced it with the base station. Interestingly the one that is furthest away from the base station is the one that is fine.

Re: Cameras Offline Constantly

jguerdat — Fri, 12 Jan 2018 21:58:09 GMT

Swap the cameras around to see if the problem is the camera or location. A poor quality connection between the base and camera can cause this if it's not a hardware problem.