https://community.arlo.com/t5/Arlo/Upgraded-from-the-free-service-to-premium-but-can-only-access-30/m-p/1483827#M47203 <P>When I signed up for the Arlo account for my 5 camera Arlo system, I selected the "Premium" storage content option for $99 per year.&nbsp; I thought the basic (free) service held the content for 30 days and the premium held content fo 90 days.&nbsp; I can only see 30 days in the past in my library.&nbsp; Am I confused about the 30/90 day content or is my account wrong or do I have a hardware/software issue?</P> Thu, 11 Jan 2018 16:09:34 GMT jcfox 2018-01-11T16:09:34Z https://community.arlo.com/t5/Arlo/Upgraded-from-the-free-service-to-premium-but-can-only-access-30/m-p/1483827#M47203 <P>When I signed up for the Arlo account for my 5 camera Arlo system, I selected the "Premium" storage content option for $99 per year.&nbsp; I thought the basic (free) service held the content for 30 days and the premium held content fo 90 days.&nbsp; I can only see 30 days in the past in my library.&nbsp; Am I confused about the 30/90 day content or is my account wrong or do I have a hardware/software issue?</P> Thu, 11 Jan 2018 16:09:34 GMT https://community.arlo.com/t5/Arlo/Upgraded-from-the-free-service-to-premium-but-can-only-access-30/m-p/1483827#M47203 jcfox 2018-01-11T16:09:34Z https://community.arlo.com/t5/Arlo/Upgraded-from-the-free-service-to-premium-but-can-only-access-30/m-p/1483836#M47204 <P>No, the basic, (free) service is only for 7 days. From there you move up to the paid services which are 30 days and then 60 days.</P><P>&nbsp;</P><P>Brian</P> Thu, 11 Jan 2018 16:16:32 GMT https://community.arlo.com/t5/Arlo/Upgraded-from-the-free-service-to-premium-but-can-only-access-30/m-p/1483836#M47204 brh 2018-01-11T16:16:32Z