topic Re: Camera connection in Arlo

Camera connection

sherry — Wed, 28 Sep 2016 20:41:26 GMT

From Australia

Just bought my system with 2 cameras. One camera is working great. The other camera is not connecting to the base station.

I have tried numerous times to connect the 2nd camera but the amber light keeps coming on. I have checked the batteries etc. No luck. What have I done wrong??

Dell in Oz

Re: Camera connection

TomMac — Fri, 03 Jul 2015 11:42:26 GMT

Below is the sync method, but I'll add a few things.

If the amber light is flashing, then the camera isn't sync'ing. So I'd first pull out the batteries for about 3 seconds and reinstall ( do not open battery door id any leds on front of cam are flashing )

Then I'd retry the method below, but remember to ONLY push the sync button not hold it (if you hold it the base goes into another mode ).

If above doesn't work, Try an reboot the base via the power button and then power back up and wait about 1-2 mins for the base to come back up ( all 3 leds green )... then try the sync method again.

good luck

the method to sync is here;

https://community.netgear.com/t5/Arlo-Knowledge-Base/How-do-I-set-up-and-sync-my-Arlo-cameras/ta-p/987

Re: Camera connection

JennC — Fri, 03 Jul 2015 11:45:15 GMT

Hello sherry,

This blinking amber light on camera may have something to do with the distance between the camera and the base station. You may need to relocate it.

Here's the meaning of each LED activity:

Blinking amber rapidly. The camera was unable to sync with the base station. Try step 1 again.

Blinking amber slowly. Batteries are low. Consider replacing the batteries. (See Step 3.)
Blinking amber and blue. Firmware is updating. Wait until the update is complete.
LED does not light. Firmware is corrupt. Visit https://support.arlo.com and submit a support case.

Please see link below for more info about installing the camera:

How far from the base station can I place my Arlo camera?

How do I place my Arlo camera?

My Arlo camera won’t sync to the base station; how can I troubleshoot?

Hope this helps.

Regards,

Re: Camera connection

sherry — Sat, 11 Jul 2015 01:19:28 GMT

Hi, My apologies to those who answered my call for help. I meant to reply earlier, but life got in the way and I ran out of time. Yes, your replies helped and I have 2 cameras working.

Thank you very much greatly appreciated

Sherry in Oz

Re: Camera connection

jrwithasmile — Mon, 25 Jan 2016 05:12:04 GMT

Hi guys, same problem i have got too. I have replaced the batteries, reset th base n still failing to get the 2nd camera to sync

Re: Camera connection

jguerdat — Mon, 25 Jan 2016 12:15:34 GMT

Define "reset the base"? Using the power switch or the reset button? If the latter, I'd open a trouble ticket for possible RMA. In the meantime, what state are the front LEDs on the base?

Re: Camera connection

jrwithasmile — Mon, 25 Jan 2016 12:45:35 GMT

The reset button beside the power switch. I have logged a ticket n they have moved it up to the next level n should get a respose within 24hrs. Sounds like it will be replaced.

Re: Camera connection

Vmtor — Mon, 18 Apr 2016 22:28:36 GMT

I purchased the 4 camera set. 3 connected easily with no problem. The 4th is a no go. I have done everything troubleshooting and it still won't connect. How do i fix this one camera without returning the whole set to the store?

Re: Camera connection

jguerdat — Tue, 19 Apr 2016 11:53:58 GMT

The first step would be to factory reset the system. Remove all devices from your account in Settings and then use the reset button on the base until the LEDs flash amber. Open and close all camera battery doors. Log into the app or web site and use the Add Device button to add the base and cameras. If all goes right, you should be set.