topic Re: System Offline After Reset in Arlo

System Offline After Reset

dsskipper — Mon, 08 Jan 2018 03:23:45 GMT

Long Story -

Purchased a new wire free camera to add to my existing system - Base Station, 2 wireless cameras and 1 Pro Wireless camera. Could not get new camera to sync with base. Following suggestions in the knowledge base i finally performed a hard reset of my base station. After the reset, i was able to synce the new camera and also synced the Pro camera. However, now my entire system appears offline in both the app(iOS) and on the web site, even though i have green lights for power, internet and cameras.

Need help.

Thanks.

Re: System Offline After Reset

steve_t — Mon, 08 Jan 2018 10:00:48 GMT

Did you remove the cameras and base from your account before you did the hard reset? If not, try that now. Remove all of the devices from your account/app. Then do the factory reset of the base. Then wait til the power and internet LEDs turn green. Then log into your account again. Sync each camera one by one

Re: System Offline After Reset

dsskipper — Tue, 09 Jan 2018 02:47:43 GMT

Thanks. That did it.