topic Re: Turn off Touch Id on iPhone X in Arlo

Turn off Touch Id on iPhone X

JK2015 — Sat, 06 Jan 2018 20:24:31 GMT

How do I turn off Touch Id on the iPhone X - Several FAQ's list going to Settings>Profile but there is nothing there about turning off Touch Id.

Thoughts?

Jeff

Re: Turn off Touch Id on iPhone X

JamesC — Mon, 08 Jan 2018 17:50:58 GMT

JK2015,

Within Settings > Profile you should see a "Touch ID is now available" prompt. From there, you can disable Touch ID by toggling the slider to the left.

JamesC

Re: Turn off Touch Id on iPhone X

JK2015 — Mon, 08 Jan 2018 20:54:04 GMT

Hi Thanks for the update - however, there is still nothing other than my email address in the Profile section of the app.

No slider - no nuttin'

Thanks

Re: Turn off Touch Id on iPhone X

JamesC — Tue, 09 Jan 2018 00:08:34 GMT

JK2015,

I've tested this on an iPhone X and was able to see the toggle for Touch ID. Have you enabled this feature on your device? Use Touch ID on iPhone and iPad

JamesC

Re: Turn off Touch Id on iPhone X

JK2015 — Tue, 09 Jan 2018 00:35:23 GMT

Yes, I've was using touch id with my old iPhone. I just upgraded to an iPhone X. Next to my email address on the main log-in screen it says "log in with Touch ID." Since that is still turned on, it won't save the password so I have to reenter it everytime I want to see what's going on. There is no "enable touch-id" in the iPhone X setting - since the iPhone X doesn't have that capability anymore. I've seen the FAQ's that recomend the Settings>Profile> answer but when I pull up the Profile the only thing on the screen is my email address.

Thanks
JK

Re: Turn off Touch Id on iPhone X

jguerdat — Tue, 09 Jan 2018 01:36:45 GMT

I'd reinstall the app before doing anything else.

Re: Turn off Touch Id on iPhone X

JK2015 — Tue, 09 Jan 2018 04:25:49 GMT

Probably should have done that first - it worked...

Thanks