topic Re: Arlo Base Station Goes To Only 1 Green Light - Fails Setup in Arlo

Arlo Base Station Goes To Only 1 Green Light - Fails Setup

WoodenIgloo63 — Wed, 28 Sep 2016 21:12:16 GMT

Hello,

My Base station stopped working suddenly. It has one green light on it. I tried resetting it and unplugging and plugging it back in, no dice.

Fails setup.

What is Netgears refund process (policy) on something I bought on Feb 8th, 2016 ?

Thanks

Re: Arlo Base Station Goes To Only 1 Green Light - Fails Setup

TomMac — Sun, 10 Apr 2016 13:09:14 GMT

Which of the THREE lights are still on ?

Re: Arlo Base Station Goes To Only 1 Green Light - Fails Setup

WoodenIgloo63 — Sun, 10 Apr 2016 16:58:30 GMT

The far left one.

Arlo has been up and running for me fine, until something went wrong. Now, Like I said, It fails the setup and I only have the one green light.

Thanks for your help so far!

Re: Arlo Base Station Goes To Only 1 Green Light - Fails Setup

TomMac — Sun, 10 Apr 2016 19:06:12 GMT

Left is the power light... no internet, no cameras

You said reset...but did you do a full factory reset?

Hold in the reset button ( with paperclip ) for about 10 secs till all the front LEDs flash

Re: Arlo Base Station Goes To Only 1 Green Light - Fails Setup

WoodenIgloo63 — Sun, 10 Apr 2016 23:51:11 GMT

OK did a full factory reset! Will try and go from there! Thanks again Tom

Re: Arlo Base Station Goes To Only 1 Green Light - Fails Setup

WoodenIgloo63 — Mon, 11 Apr 2016 00:34:21 GMT

OK so far:

1) Button #1 blinking (power)

2) Button #2 Blinking ( ?? )

3) Button #5 Blinking (show a little usb connection icon)

Unsure where to go from here. Tried resynching one of the cameras, but no dice.

Any other ideas?

Re: Arlo Base Station Goes To Only 1 Green Light - Fails Setup

jguerdat — Mon, 11 Apr 2016 12:13:00 GMT

#2 is the Internet LED and should be steady. #5 should never be on - it implies that you held the sync button on the base too long when trying to sync the cameras. Power cycle the base and press the sync button for only 1-2 seconds. Syncing should work fine then if all is well.

Re: Arlo Base Station Goes To Only 1 Green Light - Fails Setup

TomMac — Mon, 11 Apr 2016 13:40:57 GMT

WoodenIgloo63 wrote:
OK so far:

1) Button #1 blinking (power)
2) Button #2 Blinking ( ?? )
3) Button #5 Blinking (show a little usb connection icon)

Unsure where to go from here. Tried resynching one of the cameras, but no dice.

Any other ideas?

Yes... contact Netgear... sounds possible defect.

LED #1 is power and should ALWAYS be STEADY on even if nothing else works.

Re: Arlo Base Station Goes To Only 1 Green Light - Fails Setup

WoodenIgloo63 — Mon, 18 Apr 2016 08:40:25 GMT

Thank you Tom, I contacted Netgear Tech Support and I'm pretty sure they'll make things right!

Woodenigloo