topic Re: Unable to add devices to geofencing in Arlo

Unable to add devices to geofencing

kirby86 — Sun, 24 Dec 2017 17:05:21 GMT

I have granted access to another device with access to all cameras and admin rights. They are able to view and change settings as expected but their device does not show up on the geofencing device list. I have tried the troubleshooting steps suggested on these forums i.e. remove devices from geofencing, saving, and turning back on, to no avail.

Arlo base: VMB3010r2
Arlo base firmware: 1.9.4.0_15548

Both are iOS devices with latest firmware running version 2.4.5 of the Arlo app.

Thanks!

Re: Unable to add devices to geofencing

JamesC — Thu, 28 Dec 2017 19:53:09 GMT

kirby86,

Some users have had issues with their device appearing in the Geofencing list due to special characters in the iOS devices name. Try renaming your iOS device to something without special characters and try setting up Geofencing again. (example: JamesC'S iPhone -> JamesCiPhone).

JamesC

Re: Unable to add devices to geofencing

kirby86 — Thu, 28 Dec 2017 20:32:58 GMT

That is the correct answer.

Thanks!