topic Re: Battery charging indicator on mobile app? in Arlo

Battery charging indicator on mobile app?

Desmodog — Sat, 23 Dec 2017 22:11:55 GMT

I swear that the mobile app showed the status of a battery with the "lightning bolt" indicator if it was plugged in.

Today I checked and they just show 100% charged. So I thought maybe there was a power outage.

Went to the website and they "bolt" indicator is there.

Am I miss remembering?

Re: Battery charging indicator on mobile app?

Streak2 — Sat, 23 Dec 2017 22:54:55 GMT

I know that there is some inconsistency with the indicator on the IOS app.

Is that the one you're using?

Re: Battery charging indicator on mobile app?

Desmodog — Sat, 23 Dec 2017 23:00:27 GMT

Yes.

Re: Battery charging indicator on mobile app?

TomMac — Sat, 23 Dec 2017 23:17:29 GMT

The IOS app may not show the "lightining bolt" when fully charged and on ac...this has been reported and will be prob fixed in the next release of the app. ( shows on web and android )

Check the battery by the settings or just that it is full black for fully charged

Re: Battery charging indicator on mobile app?

mhnatt — Sun, 24 Dec 2017 21:30:22 GMT

Exact same thing here. The lightning bolt is no longer showing since updating to iOS app 2.4.5 on Dec 7th.

Here is why I know it is a bug:

1) I have three totally different locations in three separate states - Wyoming, Texas, and Georgia, all exhibit the missing lightning bolt. Virtually a zero chance that all three systems went off power within a few minutes of updating the app.

2) all cameras remain showing full battery so I fairly certain they continue to be charged.

Ideas?

Re: Battery charging indicator on mobile app?

Streak2 — Sun, 24 Dec 2017 21:42:14 GMT

See message 4 above. Known issue which will be fixed in the next update.

Us the web interface https://arlo.netgear.com/#/login to check charging status for now.

Re: Battery charging indicator on mobile app?

Desmodog — Mon, 12 Mar 2018 20:27:28 GMT

Problem fixed in latest release! Thanks.