topic No Additional Info Provided for RMA Case in Arlo

No Additional Info Provided for RMA Case

gmneese — Sun, 24 Dec 2017 00:15:22 GMT

Hello,

I opened a case up about a week ago because one of my Arlo cameras' IR filters was not functioning properly. After getting off with support I was told I would get additional info in my email but all I got was a chat transcript. The other day I got an email notification saying that if I do not reply my case will be closed.. I haven't been instructed to do anything else and I have replied to the case so it did not close, but I have not recieved a response. Has anyone gone through this process before, and what should I be doing on my end to assure I get a new, working camera?

Re: No Additional Info Provided for RMA Case

GaWd — Sun, 24 Dec 2017 00:20:46 GMT

Re: No Additional Info Provided for RMA Case

GaWd — Sun, 24 Dec 2017 00:19:54 GMT

I went through this not too long ago and as I recall, it was pretty smooth. I don't recall having to chase down any paperwork or emails. The biggest PITA is having to send them your camera and wait in return for the replacement.

I might open a chat conversation to try to compell them to follow through on their end.

Re: No Additional Info Provided for RMA Case

JamesC — Thu, 28 Dec 2017 00:02:01 GMT

gmneese,

I've requested an update on the RMA status of your case. An agent should be reaching out to you as soon as possible.

JamesC

Re: No Additional Info Provided for RMA Case

gmneese — Thu, 28 Dec 2017 19:43:53 GMT

I still have not received any additional information and I still have a broken camera.. I have been given no instruction or replacement.

Re: No Additional Info Provided for RMA Case

JamesC — Thu, 04 Jan 2018 00:25:15 GMT

gmneese,

I've reviewed your case and it appears an RMA has been completed. Please let me know if you need further assistance.

JamesC