topic Re: VAT number in Arlo

VAT number

Janremsik — Tue, 24 Oct 2017 17:47:34 GMT

Do You somebody what means: " 5018 We do not recognize the VAT number entered. Please enter a valid VAT number" ?

I can´t change subscription plan from basic to elite. Thanks

JamesC — Wed, 25 Oct 2017 15:41:49 GMT

Janremsik,

Be sure all of your credit card information is entered correctly. This could also be occurring due to subscription plans not being supported in your area. Take a look here for more information on where subscription plans are supported: What are the available Arlo subscription plans and how much cloud storage is available?

JamesC

Stevebab — Thu, 14 Dec 2017 18:01:43 GMT

I am also unable to register and upgrade my plan. "Same error 5018 We do not recognize the VAT number entered. Please enter a valid VAT number."

I am not a european company, and United States was selected as my country.

You may be losing a lot of sales to this bug.

JamesC — Mon, 18 Dec 2017 22:27:32 GMT

Stevebab,

Check to make sure all credit card information is entered correctly. Do you still get the same error?

JamesC

chadisloggedin — Sun, 07 Jan 2018 18:52:29 GMT

I can purchase an upgrade in service. '5018 We do not recognize the VAT number entered. Please enter a valid VAT number."

Everything is enterede correctly and i tried multiple good credit cards.

JamesC — Tue, 09 Jan 2018 17:40:54 GMT

chadisloggedin,

What client are you attempting to purchase from (iOS, web client, Android)?

At what point are you receiving this error when attempting to purchase? Are you still experiencing this issue?

JamesC