topic Re: Arlo camera battery's over heated and melted camera in Arlo

Arlo camera battery's over heated and melted camera

Gcold — Tue, 12 Dec 2017 13:16:37 GMT

So ive been having problems with one of my 4 cameras draining battery very quickly, dispite the least triggers of all the cameras. I moved to the closest location to hub and still had battery drian issues and when i checked batterys were seated correctly noticed they were hot, so changed for a new set just in case. then next day I came home to this below?

the first set of batterys were panasonic and the new ones were RAVPower for arlo purchased from amazon

Re: Arlo camera battery's over heated and melted camera

TomMac — Tue, 12 Dec 2017 14:43:47 GMT

Picture not available yet....

Where they OEM or rechargeables? What brand/voltage?

On Amazon I only see the CR123a non rechargeable 3v cells in Ravpower

If not rechargeable, I would contact Netgear Support as a standard CR123 should not have caused this issue

Re: Arlo camera battery's over heated and melted camera

TomMac — Tue, 12 Dec 2017 18:15:27 GMT

resend picture if possible

Re: Arlo camera battery's over heated and melted camera

JamesC — Wed, 13 Dec 2017 16:45:02 GMT

Gcold,

Please reach out to me in a private message with your account information and I will assist with opening and escalating a case on this issue.

JamesC