topic Re: Still unable to connect to internet in Arlo

Still unable to connect to internet

jtuckersc — Mon, 11 Dec 2017 15:53:16 GMT

I have been trying unsuccessfully or 2 weeks to get my internet to recognize the base station. I even took the entire package back to Best Buy at the request of Arlo chat help and got a brand new one. Still no luck. I have done everything asked of me by Arlo, my internet provider, and McAfee (my virus protection). Internet provider has opened ports 80 & 443. I don't know where else to turn. Any other suggestions?

Re: Still unable to connect to internet

TomMac — Mon, 11 Dec 2017 16:06:54 GMT

Can you use another access point to plug into and test?? A friends router?

What internet service and router?

Re: Still unable to connect to internet

jtuckersc — Mon, 11 Dec 2017 16:11:19 GMT

I have 2 routers provided and managed by my internet provider - Farmers Telephone Cooperative. I believe one is a Linksys and one is Cisco

Re: Still unable to connect to internet

jguerdat — Mon, 11 Dec 2017 18:20:42 GMT

How are the routers configured - 2 separate networks with the ISP providing 2 IP address for them or in series with one main router and the second acting as a bridge? ave you tried connecting the Ethernet cable to each one to see what happens? What are the base LEDs showing?

Re: Still unable to connect to internet

jtuckersc — Thu, 14 Dec 2017 18:31:10 GMT

I went to a friend's house and tried using her router. She is with a different provider. It worked like a charm, so it HAS to be something in the router supplied to me by my internet provider. I have called them and am waiting on a call back to try and finally solve this problem. I'll post as soon as I know more.

Re: Still unable to connect to internet

Cshock — Tue, 19 Dec 2017 11:46:58 GMT

I'm following because I'm having the same problem and have already returned one. My router/modem is with Comcast. My base station goes on and offline consistently throughout the day. It's probably offine 50% of the time.

Re: Still unable to connect to internet

jguerdat — Tue, 19 Dec 2017 13:21:23 GMT

That would seem to indicate the issue is with the ISP and/or ISP-provided equipment. I prefer to own my network equipment and separate the modem and router so I can change one without issue. I understand that's at a cost to the user but I strongly recommend it.

As noted in a message above yours, moving the system to another location to prove or disprove that it's something in your connection is a viable troubleshooting step.