topic Re: Arlo 1 new camera stopped working after the base station update. in Arlo

Arlo 1 new camera stopped working after the base station update.

gooberjuice — Mon, 11 Dec 2017 18:06:50 GMT

during setup of my second arlo system, 1 new camera stopped working. after the base station update, and the camera update. no lights come on, camera is unresponsive, ive reset by base station and changed the new batteries. the other arlo camera works fine. how do i fix this one?

Re: Arlo 1 new camera stopped working after the base station update.

steve_t — Mon, 11 Dec 2017 18:07:01 GMT

No LED on the front at all? Not keen on an Arlo Pro system?

Re: Arlo 1 new camera stopped working after the base station update.

gooberjuice — Mon, 11 Dec 2017 18:07:18 GMT

no lights at all, even after resetting the base station and replacing the batteries. regarding the arlo pro, i wanted 4 cameras, so i bought 2 arlo 2 packs from costco. they dont sell the arlo pro.

Re: Arlo 1 new camera stopped working after the base station update.

steve_t — Mon, 11 Dec 2017 18:07:33 GMT

The base won't affect the camera starting up. You should be able to put some batteries in and get some sort of LED activity on the front. If you're 100% sure of the batteries having good charge, being in the correct polarity and having good contact with the battery terminals but still having no LED activity on the front of the camera, I'd take the kit back to Costco for an exchange