topic Re: Pairing not working VMC 3030 with base station in Arlo

Pairing not working VMC 3030 with base station

Joannev — Mon, 27 Nov 2017 17:53:09 GMT

I have 4 cameras on my system. All working fine until a few days ago. One camera showed it was off line. I landed up deleting that camera in hopes to go back and re-add it. That had worked in the past. Tried all weekend to reinstall. Not working. I get the blue light blinking but never to the point that is the rapid blinking to stay it’s paired. What changed? I’ve done the pairing process about 15 times. What else should I do?

Re: Pairing not working VMC 3030 with base station

jguerdat — Mon, 27 Nov 2017 19:20:19 GMT

Did you remove that camera from Setting, My Devices first? That may help.

Re: Pairing not working VMC 3030 with base station

Joannev — Mon, 27 Nov 2017 19:27:47 GMT

Yes. That's where I deleted it. It is not showing up in my devices.

Re: Pairing not working VMC 3030 with base station

jguerdat — Mon, 27 Nov 2017 19:32:34 GMT

Try power cycling the base and remove and reinsert the battery in the camera. Check that your firmware is up to date although that won't be possible for the camera until it syncs. Try a browser and the app in case it's a display issue.

Re: Pairing not working VMC 3030 with base station

Joannev — Mon, 27 Nov 2017 20:02:36 GMT

I had already changed out the batteries. Even changed the batteries (twice). But you got me on the right track. I completely unplugged the main hub and then when thru the sink process. That worked. Thanks for responding.