topic Re: 3 camera system, One of them works only first time after resync in Arlo

3 camera system, One of them works only first time after resync

Frkb — Mon, 04 Dec 2017 22:41:10 GMT

I have a 3 camera system. One of them works only first time after resync. I deleted the camera, reset the base station, all that I found in the community.
Everytime I add the camera, it works, if I try to view the stream second time, it won't start.

Re: 3 camera system, One of them works only first time after resync

jguerdat — Mon, 04 Dec 2017 22:41:38 GMT

Verify that your firmware versions are up to date. Look in Settings, My Devices, your various devices and compare what you see with those listed in the Release Notes section here.

https://community.netgear.com/t5/Firmware-Release-Notes/bd-p/arlo-release-notes

Re: 3 camera system, One of them works only first time after resync

Frkb — Mon, 04 Dec 2017 22:41:52 GMT

All the cameras are on the latest firmware, same for the base station

Re: 3 camera system, One of them works only first time after resync

jguerdat — Mon, 04 Dec 2017 22:42:04 GMT

I'm going to have to suggest opening a case with support unless the system is new enough to swap at the store.

Re: 3 camera system, One of them works only first time after resync

JamesC — Mon, 04 Dec 2017 22:45:26 GMT

Frkb,

Do you see this same behavior regardless of the viewing device used (mobile app, web client on PC etc.)?

JamesC