topic Base station not working in Arlo

Base station not working

mikeforster — Fri, 01 Dec 2017 05:45:51 GMT

I have a base station linked to three cameras. All worked well until I believe there was a power surge or some other electrical issue when we were not at the house (holiday home in Spain). The internet router had to be replaced (new one works fine) but I don'e see any power light on the netgear base station and it is not working so no images from the cameras. Does anyone know whether there is a way or re-setting the unit or do I need a new one? All advice gratefully received.

Mike Forster

Re: Base station not working

Streak2 — Fri, 01 Dec 2017 05:59:42 GMT

This how you perform a base reset.

https://kb.arlo.com/1057976/How-can-I-reset-my-Arlo-base-station-to-the-default-values

However if whatever happened was enough to take out your router then it may also have zapped your base or the power supply for the base.

If there are no lights on the base (make sure the on/off switch is in the on position) then I would try another 12v power supply.

Re: Base station not working

steve_t — Fri, 01 Dec 2017 06:16:51 GMT

I would also be looking at the power supply for the base station first but then also the base station. It's another good reason to pop the base on a UPS (along with the power backup in case of a power cut)