https://community.arlo.com/t5/Arlo/Can-t-detect-base-station/m-p/1440185#M45334 Thanks that worked. The app told me to hold the sync button too while resetting! Yay! Mon, 27 Nov 2017 22:43:22 GMT bgirard 2017-11-27T22:43:22Z https://community.arlo.com/t5/Arlo/Can-t-detect-base-station/m-p/1440030#M45321 I got a new router from cable company. Installed and all devices except arlo working fine. Removed base station from my app to just start fresh, but no matter what I do it won't detect it. Tried factory reset but the lights don't turn amber like they are supposed to. Help! Mon, 27 Nov 2017 21:02:11 GMT https://community.arlo.com/t5/Arlo/Can-t-detect-base-station/m-p/1440030#M45321 bgirard 2017-11-27T21:02:11Z https://community.arlo.com/t5/Arlo/Can-t-detect-base-station/m-p/1440044#M45323 <P>To factory reset the base use a paperclip to hold in the reset button for at least 10s until all lights turn amber. Do not touch any other buttons.</P> Mon, 27 Nov 2017 21:09:17 GMT https://community.arlo.com/t5/Arlo/Can-t-detect-base-station/m-p/1440044#M45323 Streak2 2017-11-27T21:09:17Z https://community.arlo.com/t5/Arlo/Can-t-detect-base-station/m-p/1440185#M45334 Thanks that worked. The app told me to hold the sync button too while resetting! Yay! Mon, 27 Nov 2017 22:43:22 GMT https://community.arlo.com/t5/Arlo/Can-t-detect-base-station/m-p/1440185#M45334 bgirard 2017-11-27T22:43:22Z