topic Re: Arlo wireless camera in Arlo

camera at the front of the house has a dark picture even when the night Vision is switched on

Gersman — Tue, 28 Nov 2017 16:55:50 GMT

My wireless camera at the front of the house has a dark picture even when the night Vision is switched on, it's dull and in black and white but when I go to the app and check out the video settings the picture is bright, in colour and much better, am I doing something wrong and can I change some settings to fix this. I have attached two photos to show the difference.

i am using a standard wireless camera not a pro

Re: Arlo wireless camera

steve_t — Sun, 26 Nov 2017 23:51:25 GMT

Unfortunately, until the admins approve your photos, we can't see them. How does the video look when you go into Live view? If it's still dark, move the brightness slider to the right and click the check mark and see if that makes a difference

Re: Arlo wireless camera

Gersman — Sun, 26 Nov 2017 23:57:42 GMT

Yes I tried that, still got the brightness on full but it makes no difference unfortunately

Re: Arlo wireless camera

JamesC — Tue, 28 Nov 2017 16:58:16 GMT

Gersman,

The screenshot in your video settings does not have Night Vision enabled as there is enough ambient light present in the cameras field of view to keep the Night Vision feature from being enabled (possibly the screenshot is from a different time or a different nearby light is turned on adding more light to the image).

In your stream, the Night Vision is enabled, this is due to lack of ambient light. If you disable Night Vision, this image would likely look very similar to the image in your Video settings, if enough ambient light is available.

JamesC

Re: Arlo wireless camera

Gersman — Mon, 27 Nov 2017 22:21:52 GMT

Thanks James I will turn off the night vision and see if it improves the picture, I will let you know how it goes

Re: Arlo wireless camera

Gersman — Mon, 27 Nov 2017 22:30:18 GMT

I've turned off the night vision but I can't see a thing, I guess it's just as you said that there was enough light present in the snapshot but when i lose the light the night vision kicks in,

not as good as the colour and brightness in the snapshot but I can't see anything with it off.

Re: Arlo wireless camera

steve_t — Mon, 27 Nov 2017 23:57:25 GMT

My understanding was that "Night Vision" merely referred to the operation of the IR illuminators. The video being color or black & white is purely determined by the amount of ambient light the camera sees. If it's dark, it'll be B&W. If it's a well lit scene, it'll be color. Correct me if that's wrong

Re: Arlo wireless camera

JamesC — Tue, 28 Nov 2017 17:00:14 GMT

steve_t,

This is correct. I missed an important piece in my statement above that may have caused some confusion, added in italics.

JamesC