topic Re: Cameras Offline Today in Arlo

Arlo won't connect to internet

peneinna — Fri, 24 Nov 2017 23:31:39 GMT

I just changed my modem and now my base won't connect via ethernet cable. My power light is green, but my internet light is amber. I'm not sure what to do at this point. I did a factory reset and light is still amber. What can I try now?

Arlo cameras go offline

ac5 — Thu, 23 Nov 2017 16:08:49 GMT

My system is more than 1 yr old but less than 2. The cameras about a month ago keep going offline. I've reset the cameras multiple times, reset the base station, updated all the software, and changed all the batteries.
Any ideas since I'm out of warranty? Should I buy a new base station? It's probably more cost effective to scrap the whole system and start over. Ashamed that the whole system breaks down after a year.

Any advice?

Re: Arlo cameras go offline

steve_t — Fri, 24 Nov 2017 04:13:01 GMT

I had a problem with cameras going offline and being hard to sync. I moved my base station about a foot further away from my wifi router and it fixed it. I've said it to a few people now and it's worked too. I'm guessing there was some interference going on. Worth a try

Re: Arlo cameras go offline

ac5 — Fri, 24 Nov 2017 04:42:29 GMT

I forgot to mention that my base station is about 40 ft from router.

Re: Arlo cameras go offline

steve_t — Fri, 24 Nov 2017 10:09:56 GMT

How does it get its internet connectivity?

Base station won’t connect to WiFi

mvancourt68 — Fri, 24 Nov 2017 22:32:15 GMT

Everything was working fine now my base station won’t connect to the WiFi. Other items are connected fine. Tried resetting many times.

Wont connect to internet

Onebluesummer — Fri, 24 Nov 2017 22:35:47 GMT

I've tried restart modem router yes cables are plugged in. It was after arlo went down today now it's stuck offline.

Re: Wont connect to internet

mep123 — Fri, 24 Nov 2017 22:38:41 GMT

Same situation here. I wish that someone affilated with Netgear would provide us with some sort of information/update concerning the outage. This is frustrating.

Re: Wont connect to internet

josephgarvey17 — Fri, 24 Nov 2017 22:38:54 GMT

Same here.

Re: Wont connect to internet

jguerdat — Fri, 24 Nov 2017 22:41:12 GMT

There were at least some servers down but it's now working, at least for me.

Re: Wont connect to internet

josephgarvey17 — Fri, 24 Nov 2017 22:41:45 GMT

Bases still not connecting for a lot of people

Re: Wont connect to internet

Sherlockdog — Fri, 24 Nov 2017 22:42:46 GMT

Yes down for me also.

Re: Wont connect to internet

Dawgnut — Fri, 24 Nov 2017 22:47:13 GMT

My base station stayed connected although I couldn’t log on through the app. I could view my cameras through SmartThings but not through the app. I reset the base station and now it won’t connect at all. I just installed today, so I’m new to the Arlo world. Is there a system status page that is viewable to users?

Re: Wont connect to internet

Tkddroid — Fri, 24 Nov 2017 22:47:51 GMT

Same here... App said authentication error for a few hours... Not the app logs in but the base station won't connect to the internet.

Re: Wont connect to internet

molonlabe — Fri, 24 Nov 2017 22:49:37 GMT

Same here...annoying...

Re: Base station won’t connect to WiFi

jguerdat — Fri, 24 Nov 2017 22:54:55 GMT

A base doesn't connect in any way to your WiFi. It uses an Ethernet cable to connect to the router. What have you tried? What are you seeing, especially the base LEDs?

No internet to base station

Brybry — Fri, 24 Nov 2017 22:54:57 GMT

Have 1 green light And 2 yellow lights. Just bought worked fine for a day now it won't connect to the internet.

Re: Wont connect to internet

dmctexas — Fri, 24 Nov 2017 22:55:19 GMT

Same problem here. I've reset the base unit, pulled the power to cycle it, tried a different ethernet cord and a different ethernet port - nothing helps. Glad to hear others are having the same problem (well, wish we all weren't, though ...)

Re: Base station won’t connect to WiFi

josephgarvey17 — Fri, 24 Nov 2017 22:57:34 GMT

There are numerous posts right now with base connection issues, troubleshooting will not help

Re: Wont connect to internet

ByeArlo — Fri, 24 Nov 2017 22:59:02 GMT

Thank goodness I'm not the only one! My base station crashed and burned hard, and now I'm going to have to reset everything if/when I can ever get it connected. OH AND GOOD LUCK TRYING TO GET ANY ARLO CUSTOMER SERVICE -- THEIR PHONE NUMBER DOESN'T CONNECT, THE CHAT OPTION DOESN'T WORK, THEIR TWITTER ACCOUNT DOESN'T ACCEPT DM'S AND ALL YOU'RE LEFT WITH IS EMAIL -- ANY GUESSES ON WHETHER YOU'D EVEN GET A RESPONSE IF YOU TRIED TO SEND A MESSAGE?