topic Re: Cameras detect motion but no recordings in Arlo

Cameras detect motion but no recordings

Tiburon4me — Sun, 19 Nov 2017 17:57:18 GMT

I have been using my cameras for over a month and they have been working great. I am hoping this is just a quick fix, but I have a neighbor that is trying to hack into many of my systems and want to make sure she didn't hack my cameras somehow. My cameras were recording up until 9:43am EST. They have been detecting motion and the system shows the guy in orange, but the library has no recordings. I have tried to reboot the Base Station and no luck. My phone when I go to the app for a live recording says the cameras are offline, but I keep getting the notice of motion.

Re: Cameras detect motion but no recordings

steve_t — Sun, 19 Nov 2017 21:54:33 GMT

Have you checked your recording rules within your recording mode? Are you using Armed or a custom recording mode? Do you use Smartthings integration?

Make sure each rule is telling a camera to record and not "Do nothing"

Re: Cameras detect motion but no recordings

jguerdat — Sun, 19 Nov 2017 22:10:17 GMT

Try a computer browser, too.

Re: Cameras detect motion but no recordings

Tiburon4me — Sun, 26 Nov 2017 22:43:38 GMT

Hi Steve_t,

I did check all my settings and I am using Armed mode. After a few hours the system started to bring up video from earlier. Maybe a server or something was down, but they were delayed between 3-4 hours of hitting the Library of video. I got a little nervous thinking the cameras were hacked or something because my neighbor has been watching the cameras trying to figure out when they turn on.

Re: Cameras detect motion but no recordings

steve_t — Sun, 26 Nov 2017 23:48:58 GMT

Oh yup. It probably coincided with the hours the other day when the Arlo servers were down. Glad it's all working for you now 🙂