topic Re: Base Station Can't Connect to Internet During Initial Setup in Arlo

Base Station Can't Connect to Internet During Initial Setup

SCORPIONSTARE — Sat, 25 Nov 2017 02:58:57 GMT

I have a brand new VMB3000. I attempted to set it up by following the instructions. I have a solid amber internet light.

I have done everything available in the help and community:

Verified basic internet connectivity through other devices
Swapped ethernet cables
Plugged directly into Airport (vs through a switch)
Verified outbound 80, 443, and 123 -- using an Airport Extreme, they don't block outbound ports
DHCP reservation for the MAC of the VMB3000 -- does respond to a ping on that address
Hardware reset of base station (press reset button wait for all amber lights)

Waited on hold for 45+ minutes. The automated message said to ensure inbound ports 80 and 443 -- I can't do that because they are already port mapped to my Xbox. Another forum member said that inbound port mapping is not necessary for this device since it only initiates outbound connections.

At this point I've done all the basic troubleshooting and am looking for help -- and to not be asked to go through the above over again. Considering whether to return this to Amazon.

Thanks!

Re: Base Station Can't Connect to Internet During Initial Setup

Lyngunal — Sat, 25 Nov 2017 03:10:43 GMT

I have the exact same issue! Bought my Arlo Pro kit today at Costco and I cannot connect to the app.

In my research for solutions I have learned that there is a widespread issue going on with Arlo servers. I will hold on to my kit for a few days in the hopes that it gets resolved.

Re: Base Station Can't Connect to Internet During Initial Setup

SCORPIONSTARE — Sat, 25 Nov 2017 16:45:41 GMT

@Lyngunal -- thank you. It would be nice if Netgear provided a network status page so that we didn't have to blunder around blindly looking for answers like this! Ok, I'll try the same.

Re: Base Station Can't Connect to Internet During Initial Setup

SCORPIONSTARE — Sun, 26 Nov 2017 16:35:44 GMT

Just a follow up -- it turns out that the servers really were down. I tried plugging my base station in last night and it worked painlessly.