topic Re: New install - Arlo can’t connect to Virgin media hub 3.0 in Arlo

New install - Arlo can’t connect to Virgin media hub 3.0

jay2jay99 — Sat, 25 Nov 2017 02:43:40 GMT

I have a new Arlo 4 camera system (not pro) and have been trying to set it up with no joy, when I turn it on I cannot get two green lights, I get the power light green but the internet stays orange, I was originally connect to a hub on the network but I have since connected directly to the hub and still it doesn’t pick it up, I looked at the connected devices list on the hub and it’s not there. I tried a factory reset and disabling the firewall, but still no green light.

Any help is most appreciated.!

Jason.

Re: New install - Arlo can’t connect to Virgin media hub 3.0

jay2jay99 — Sat, 25 Nov 2017 07:49:44 GMT

I left it on all night connected directly to my VM hub and when I got up I had 2 green lights but it still wasn’t discoverable from the Arlo app.

Re: New install - Arlo can’t connect to Virgin media hub 3.0

jguerdat — Sat, 25 Nov 2017 14:04:05 GMT

Likely a server issue. Dunno if it's totally resolved yet. Power cycle the base and try again.

Re: New install - Arlo can’t connect to Virgin media hub 3.0

jay2jay99 — Sat, 25 Nov 2017 22:57:10 GMT

Ok, all resolved now. It appears last night must’ve been due to the issues Arlo were having with their servers, just an unlucky coincidence that I was doing an initial setup at the same time.
The problem this morning (where I had two green lights but I still couldn’t discover it from my phone) was because I had a vpn running on my phone, disabled that and it picked it up in seconds. ☺️👍🏼