topic Re: Base Can’t connect to the internet in Arlo

Base Can’t connect to the internet

lhenski — Sat, 25 Nov 2017 02:30:33 GMT

Can someone please help! I did everything from factory reset to holding down the reset button and sync at the same time. None of them work! I’m getting frustrated and I’m really close to returning it!!

Re: Base Can’t connect to the internet

DuaneBerta — Sat, 25 Nov 2017 02:35:41 GMT

I am having the same issue. I also did trouble shooting steps, even called my ISP and they confirmed it's not on their end. 😞
Earlier today neither myself or my husband not sign into the account.

Re: Base Can’t connect to the internet

Tarelli — Sat, 25 Nov 2017 02:37:20 GMT

Netgear had some sort of authentication problem earlier today and no one could even log in. Now you can log in but the base station doesn’t see the internet. This appears to be Netgears problem and they’d better fix it soon.

Re: Base Can’t connect to the internet

Jstover — Sat, 25 Nov 2017 02:39:51 GMT

We are in the same boat. Had them for 6 months no issue, then outta the blue at 4pm, no service and cant connect. Reset several times. Getting frustrated

Re: Base Can’t connect to the internet

Dee2905 — Sat, 25 Nov 2017 02:44:51 GMT

Same here. I've had mine for nearly 12 months with no problems - it even alerted me to someone trying to break into my house. I have come to rely on the security it gives me so hope this is sorted soon.

Re: Base Can’t connect to the internet

Sk42 — Sat, 25 Nov 2017 02:46:19 GMT

We are having the same problem just bought it today. Maybe they sold too many on Black Friday crashed the system

Re: Base Can’t connect to the internet

Craigman — Sat, 25 Nov 2017 03:17:36 GMT

I am still having the same issue. Has anyone got it fixed yet?

Re: Base Can’t connect to the internet

rj2017 — Sat, 25 Nov 2017 03:27:44 GMT

base want connect to internet. please help

Re: Base Can’t connect to the internet

Inferno2178 — Sat, 25 Nov 2017 03:28:03 GMT

Having the same issue here. So no they have not got it fixed yet! Frustrating!

Re: Base Can’t connect to the internet

Jstover — Sat, 25 Nov 2017 03:28:31 GMT

Been on hold for 45 min. Getting upset

Re: Base Can’t connect to the internet

Erotemata — Sat, 25 Nov 2017 03:29:59 GMT

I'm still disconnected from Arlo at 3am. I've tried resetting, but still have an orange light in the middle of the router. Anyone found a solution?

Re: Base Can’t connect to the internet

rj2017 — Sat, 25 Nov 2017 03:31:16 GMT

been working on mine for the last 4 hrs.

Re: Base Can’t connect to the internet

lhenski — Sat, 25 Nov 2017 03:33:12 GMT

Which number did you call? I tried si many numbers to call but I failed.

Re: Base Can’t connect to the internet

rj2017 — Sat, 25 Nov 2017 03:33:15 GMT

can any of the techs at netgear help

Re: Base Can’t connect to the internet

Jstover — Sat, 25 Nov 2017 03:36:04 GMT

The 408 number. California.

Re: Base Can’t connect to the internet

Jstover — Sat, 25 Nov 2017 03:36:30 GMT

Still on hold. Ugh

Re: Base Can’t connect to the internet

DuaneBerta — Sat, 25 Nov 2017 03:37:24 GMT

I lost about 3 hours myself. I am glad we have this forum to ease each other off the ledge, lol. I guess it's time to wait for Netgear to fix the glitch. My neighbor bought the system a few months after we did, since it helped us prevent burlaries at our home. At least I let her know not to waste her time.

Re: Base Can’t connect to the internet

lhenski — Sat, 25 Nov 2017 03:41:14 GMT

I tried that number earlier but it won’t let me connect

Re: Base Can’t connect to the internet

manfredz — Sat, 25 Nov 2017 03:41:37 GMT

no need to call

they had server issues today. Some servers back up, so some users ok; others are still being worked on

Re: Base Can’t connect to the internet

lhenski — Sat, 25 Nov 2017 03:43:26 GMT

It just really frustrating. Netgear should compensate us for wasting our time!