topic No geofencing option on mobile in Arlo

No geofencing option on mobile

Viking42 — Thu, 16 Nov 2017 18:42:27 GMT

Hi,

so i have the arlo cameras since a while, and on my last 3 mobile devices i could see and use the geofencing withtou problem.

I now have a new mobile phone (xiaomi mi mix 2) in which, in /Mode there is no sight of the geofencing option (only armed, disarmed, schedule)

- I did reinstall arlo a few time

- GPS and localisation is on

- Arlo has full access rights to localisaiton

- Arlo has notification rights

- Arlo is excluded from power saving

- Rebooted the base station once

funny is that even when armed, arlo is not even sending notificaitons on this mobile phone

jguerdat — Thu, 16 Nov 2017 22:17:09 GMT

It kinda sounds like the app installation is goobered. Try reinstalling the app and restarting the phone.

steve_t — Thu, 16 Nov 2017 22:24:35 GMT

Which version of Android does your new phone run? Are all permissions for the app set correctly?

Viking42 — Fri, 17 Nov 2017 07:12:55 GMT

Hi,

All permissions are okay, latest android 7.1.1 i guess

I found something corrupted in the google packages, push service seemed broken

so i did a factory reset, and it all works fine now