topic Horrible Service 1AM - 4AM EST Every Night in Arlo

Horrible Service 1AM - 4AM EST Every Night

mike1031 — Sun, 05 Nov 2017 07:31:44 GMT

I'm using the basic Arlo camera and for the last few weeks, I've had horrible service from 1am - 4am EST every night. During that time, motion notifications are extremely delayed and when I try to watch the camera live, it starts and stops every few seconds. It's not a wi-fi issue, as the videos record nice and clear with no interruptions. It's clearly an issue with the Arlo service or their servers. Everything runs fine with no interruptions all day long, only during this 1-4am window do I run into issues. It's becoming a major aggrivation and it's completely unnacceptable in this day and age. I'm looking for an explanation as to why such poor service.

Re: Horrible Service 1AM - 4AM EST Every Night

TomMac — Sun, 05 Nov 2017 14:11:13 GMT

Put a complaint into Netgear Support ( link is below at bottom of page )

Re: Horrible Service 1AM - 4AM EST Every Night

JamesC — Wed, 15 Nov 2017 17:23:08 GMT

mike1031,

Have you tried rebooting your base station when you experience this behavior? Are you still experiencing this every night?

JamesC

Re: Horrible Service 1AM - 4AM EST Every Night

mike1031 — Mon, 25 Dec 2017 06:57:46 GMT

Yes, still experiencing every night. Sometimes it's only for a couple minutes, other times it's for 1-2 hours. Case and point, it's currently 1:55 AM and I haven't been able to watch live for the past 70 minutes. It has nothing to do with the base station. If I let the camera record on motion, the video is clear and there are no issues. However, during these "blackouts" if I try to watch live through the app.. it just says "Please Wait" and it eventually times out. It's clearly some issue with your servers. It never happens during the day, only at night between 12-4 EST. It's embarassing that a company of your size provides a product that is this unreliable.

Re: Horrible Service 1AM - 4AM EST Every Night

JamesC — Thu, 04 Jan 2018 23:10:22 GMT

mike1031,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC