topic Re: Discovery Failed when trying to sync in Arlo

Discovery Failed when trying to sync

Cruisin67 — Sat, 04 Nov 2017 17:28:23 GMT

I am new to this and just purchased VMB3130. Followed instructions for unit to be discovered by my phone app. I have unplugged and replugged unit numerous time and to no avail. What am I doing wrong?

Re: Discovery Failed when trying to sync

jguerdat — Sun, 05 Nov 2017 00:12:38 GMT

What LEDs are lit and what color? You need power and Internet to be green. You also need the device you're using for setup to be o the same network (i.e. not on cell service).

Re: Discovery Failed when trying to sync

Cruisin67 — Sun, 05 Nov 2017 00:41:29 GMT

Thank you for your reply. I did contact customer support and they also tried to walk me through some steps. After trouble shooting we were still unable to make a connection so I then contacted my internet service provider. I also have a Netgear Wireless Router hooked up to my system and once they walked me through changing some settings on the unit we was then able to make a connection with my security camera device.