topic Re: 3 of 5 green LEDs on, system armed, 5 cameras offline in Arlo

3 of 5 green LEDs on, system armed, 5 cameras offline

Dwnrvrguy — Tue, 24 Oct 2017 16:31:17 GMT

I keep having an issue with the system going off line.
Currently there are 3 out of 5 green lights on, the system shows its armed, yet none of the 5 cameras are on line.
This is the third time this month. What am i doing wrong?

Re: 3 of 5 green LEDs on, system armed, 5 cameras offline

jguerdat — Tue, 24 Oct 2017 16:31:35 GMT

A couple of quick things to try are logging out and back in and/or restarting the base by the power button or the Restart button in Settings, My Devices, your base. Are you experiencing any power outages? if so, a UPS for your modem, router and base is a good idea.

Re: 3 of 5 green LEDs on, system armed, 5 cameras offline

Dwnrvrguy — Tue, 24 Oct 2017 16:31:48 GMT

I have updated the app, tried the restart on the base and my phone. There have been no power outages. Still nothing. The problem started after the app update.
The system is armed but no recordings.

Re: Arlo Pro3 of 5 green LEDs on, system armed, 5 cameras offline

jguerdat — Tue, 24 Oct 2017 16:31:58 GMT

The app has no effect on recordings - only your settings as stored in the base. Verify your firmware versions in Settings, My Devices, your various devices compared to those found in the Release Notes section here.

Worst case, you may need to reset the system and start fresh.

Re: 3 of 5 green LEDs on, system armed, 5 cameras offline

Punie2_ — Sat, 28 Oct 2017 20:57:56 GMT

I just had the same problem. Problem solved: I changed out the Cat5e or internet cable. The cable that came with my cameras base were bad and intermittent. I hope this help you!

Re: 3 of 5 green LEDs on, system armed, 5 cameras offline

Dwnrvrguy — Sun, 29 Oct 2017 13:04:14 GMT

I will try your recommendation. What i did try was recharge all the batteries, one all five cameras were charged I turned them on and for the past two days the system is working fine.

Re: 3 of 5 green LEDs on, system armed, 5 cameras offline

Punie2_ — Fri, 10 Nov 2017 14:00:23 GMT

Sir I have the Arlo wireless 2 camera. I changed out the provided Cat5e cable and I replace it with a Cat6a cable. The problem went away.

Re: 3 of 5 green LEDs on, system armed, 5 cameras offline

Dwnrvrguy — Fri, 10 Nov 2017 16:55:16 GMT

I think my main problem is with the Wi-Fi provider (AT&T). My cell phone is constantly looking for a network when I'm in the house which may cause the base to have to reboot?
I will take your advice and see what happens and will post a follow up.
Thanks