topic Re: Cameras not updating image in Arlo

Cameras not updating image

CKWatson — Tue, 24 Oct 2017 16:25:33 GMT

Still having problems with cameras updating via Base Station. Happening for several weeks now.

All cameras (8 total - 4 inside, 4 outside) are HW version H7 & Firmware version 1.2.11810

Base Station HW version VMB3010r2 & firmware version 1.9.0.0_14639

Signal strength varies from 1 bar to 3 bars, inside cameras or outside - no difference.

Selecting "Live" does nothing. After a delay, eventually message "Request Timed Out" appears and camera returns to last captured image.

I have remotely restarted the Base Station with cameras still "On" and remotely restarted with cameras "Off."

Makes no difference, cameras still will not update and show a live picture. They don't even update the picture but return to previous one.

Same thing happens whether accessing from Desktop & Laptop.

Not at location until Friday, 27/OCT.

Re: Cameras not updating image

JamesC — Tue, 24 Oct 2017 16:25:51 GMT

CKWatson,

The firmware you mention for the cameras and base station is current.

Once you are on site and able to troubleshoot, try manually rebooting the base station and cameras (open and close the battery compartment door) and try again to see if you experience the same behavior.

JamesC

Re: Cameras not updating image

CZ01 — Wed, 25 Oct 2017 16:23:20 GMT

Same problem. One Base Station, three cameras. Base Station HW Version VMB3010r2 Firmware 1.9.0.0_14639, Cameras HW Version H7 Firmware 1.2.11810. I have reset the basestation, reset the cameras, forgot and readded the cameras. Tried one four different browsers Chrome, Firefox, Edge, and Internet Explorer. When I click live it says please wait and then eventually just goes back to the picture.

Re: Cameras not updating image

jguerdat — Wed, 25 Oct 2017 18:01:50 GMT

What happens when you use the app? If it works then the issue is likely the recent browser updates disabling Flash. Use the browser menu to enable Flash for at least arlo.netgear.com.

Re: Cameras not updating image

CKWatson — Wed, 25 Oct 2017 20:06:12 GMT

Guru,

Activating Flash worked! But I could not find a place to add netgear.com to a list. It seems to be all or nothing except for the checkbox to "eliminate dangerous sites."

Thanks to the other poster and to Guru for the solution.

Re: Cameras not updating image

jguerdat — Wed, 25 Oct 2017 20:37:12 GMT

How to activate Flash as well as whether it's a global setting varies from browser to browser. In Chrome I was able to specify arlo.netgear.com to be able to run Flash without having to say that all sites can run it.

Re: Cameras not updating image

CKWatson — Wed, 25 Oct 2017 20:56:15 GMT

Guru,

Unfortunately Mozilla Firefox does not allow that - It's all or nothing except for "dangerous or intrusive sites."

Thanks again.

Chris