topic Re: Videos deleted themselves in Arlo

Videos deleted themselves

Ajturton1985 — Wed, 25 Oct 2017 09:59:53 GMT

I have 3 Arlo q cameras. Been running for about a month. I’m on the free plan.

I logged in this morning to find that all my videos for the last 7 days were deleted.

Is this a bug anyone else has experienced?

Re: Videos deleted themselves

nbenn10 — Wed, 25 Oct 2017 10:04:06 GMT

Same thing happened to me today with Arlo Pro. Free plan as well but all videos gone!

Re: Videos deleted themselves

steve_t — Wed, 25 Oct 2017 10:09:06 GMT

I haven't had any problems but a few others reported server issue notices. Perhaps check again tomorrow and maybe all the videos will be back

Re: Videos deleted themselves

Jeff258 — Wed, 25 Oct 2017 10:10:28 GMT

I’m on the premium plan and I’ve lost everything before this morning. That’s a month of footage. I’m hoping they come back. We deserve a response or at least something from netgear regarding this.

Re: Videos deleted themselves

Wadzy — Wed, 25 Oct 2017 10:17:47 GMT

Same thing happed to me today. Can the be recovered?

Re: Videos deleted themselves

dreamfinity — Wed, 25 Oct 2017 10:37:30 GMT

It happened to me as well, right after getting a message of "database could not be accessed and more".

Over 10 days of footages were wiped, some of which I was going to use as evidence for a police report. Thankfully I downloaded them earlier. Netgear should do a rollback or something. How can any cloud service lose data of this magnitude? 😞

Re: Videos deleted themselves

mdgm-ntgr — Wed, 25 Oct 2017 10:40:38 GMT

Please see Arlo outage

Re: Videos deleted themselves

Muziekkamer — Wed, 25 Oct 2017 10:43:13 GMT

From this morning all saved images have disappeared!
Got a message that there was a malfunction this morning

Re: Videos deleted themselves

rhammond — Wed, 25 Oct 2017 10:43:52 GMT

Must be a server issue. All my videos are gone too. New ones are being saved as of early this morning but everything else is missing.

Re: Videos deleted themselves

rhammond — Wed, 25 Oct 2017 10:44:57 GMT

Thank you!

Re: Videos deleted themselves

Sjohnster — Wed, 25 Oct 2017 10:53:25 GMT

same thing here in the netherland, all recordings are gone of the whole month, except the ones of today

Re: Videos deleted themselves

mdgm-ntgr — Wed, 25 Oct 2017 10:58:19 GMT

We have an announcement about the Arlo outage

Re: Videos deleted themselves

Muziekkamer — Wed, 25 Oct 2017 11:06:36 GMT

The helpdesk confirms that there is a server problem with Arlo.
All images must be returned soon.