https://community.arlo.com/t5/Arlo/Grant-access-stopped-working/m-p/1401203#M43473 <P>I sent an invitation for grant access to a friend and it was working well, but now it won't let her in any more. She's been using the access on her laptop, but for some reason now it won't let her in. Any suggestions?</P> Sat, 21 Oct 2017 02:17:06 GMT jq-s-jake 2017-10-21T02:17:06Z https://community.arlo.com/t5/Arlo/Grant-access-stopped-working/m-p/1401203#M43473 <P>I sent an invitation for grant access to a friend and it was working well, but now it won't let her in any more. She's been using the access on her laptop, but for some reason now it won't let her in. Any suggestions?</P> Sat, 21 Oct 2017 02:17:06 GMT https://community.arlo.com/t5/Arlo/Grant-access-stopped-working/m-p/1401203#M43473 jq-s-jake 2017-10-21T02:17:06Z https://community.arlo.com/t5/Arlo/Grant-access-stopped-working/m-p/1402059#M43489 <P>Has she tried a different computer or a mobile device?</P> <P>Maybe delete her and then readd her to the grant access menu</P> Sun, 22 Oct 2017 01:21:04 GMT https://community.arlo.com/t5/Arlo/Grant-access-stopped-working/m-p/1402059#M43489 steve_t 2017-10-22T01:21:04Z https://community.arlo.com/t5/Arlo/Grant-access-stopped-working/m-p/1402634#M43524 <P>Thanks for the suggestions. she doesn't have a mobile device to use and not another computer, but the suggestion about deleting her and adding her to the grant menu again is do-able. Thank you! &nbsp; Actually, the issue has been resolved... she power cycled her internet router and that seemed to do the trick. Thanks for your help! &nbsp;<span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Mon, 23 Oct 2017 02:15:38 GMT https://community.arlo.com/t5/Arlo/Grant-access-stopped-working/m-p/1402634#M43524 jq-s-jake 2017-10-23T02:15:38Z