topic Need to reach support / problem connecting camera in Arlo

Need to reach support / problem connecting camera

wasseng — Fri, 20 Oct 2017 17:41:45 GMT

So as the subject states I need to reach Netgear support.

The e-mail form on my.netgear.com does not work (either in Chrom, IE och Edge)

Do any of you know their direct e-mail?

Problem:

I sold one of my Arlo-cameras (VMC3030) and the person that purchased it are having trouble connecting it to his brand new new base station. I wondering if I didn't release the S/N allowing it to be claimed by the guy that bought it from me.

I had a similar support ticket earlier and that time a reset of my own base station did the trick. This time the guy who bought the camera also bought a brand new unused base station from me, so it should not need a reset.

Any tips?

Best Regards,
Joakim

Re: Need to reach support / problem connecting camera

wasseng — Fri, 20 Oct 2017 17:50:19 GMT

Ok, so I found another e-mail form to reach support over at http://www.arlo.com/eu/support/contact.aspx

This form worked fine 🙂

Re: Need to reach support / problem connecting camera

JamesC — Mon, 23 Oct 2017 15:27:54 GMT

wasseng,

What behavior are they seeing when attempting to sync the camera? What color/flash pattern is displayed on the camera/base station?

JamesC