topic Betreff: yellow internet LED, device showing offline in Arlo

yellow internet LED, device showing offline

thlai15 — Wed, 18 Oct 2017 20:53:53 GMT

The internet light was yellow earlier. I tested the connection using my laptop and it was working fine. I thought the device was brokem but few minutes later the internet light became green. But the device status still shows offline. I saw other people experiencing the same issue. It'll be great if Arlo support can confirm if there's indeed a service issue.

Betreff: yellow internet LED, device showing offline

thohebe — Wed, 18 Oct 2017 20:54:34 GMT

Same here, web interface gives "unexpected error". Arlo service should have a "all systems operations" dashboard to indicate live status ...

Re: yellow internet LED, device showing offline

JamesC — Wed, 18 Oct 2017 20:54:47 GMT

Are you still experiencing this issue? I have not been able to replicate any issues with the web client.

JamesC

Re: yellow internet LED, device showing offline

thlai15 — Fri, 20 Oct 2017 19:10:45 GMT

It's working now. It appeared the service recovered after a couple of hours. But can Netgear announce any outage in the future? It'll be helpful if customers are able to find out service status so we won't need to spend hours debugging the issue in the future.