topic Re: Arlo Zoom not working in Arlo

Arlo Zoom not working

Tocker30 — Sat, 13 May 2017 11:45:38 GMT

I have noticed this week that the zoom feature in my Cameras does not work like it used to. It seems the digital zoom will not increase past 2.0, which used to not be the case. I used to be able to zoom in much more than this and some of the items I used to be able to monitor with the zoom are out of range. Any ideas why this is happening ?

Re: Arlo Zoom not working

TomMac — Sat, 13 May 2017 11:52:34 GMT

I guess you may be talking IOS ?...

Yes, the digital zoom has dropped from about 8x to 2-3x .... maybe due to be compatible with the Arlo Baby

Re: Arlo Zoom not working

Tocker30 — Sat, 13 May 2017 12:01:26 GMT

Yeah i am using iOS. Is it only on iOS? I haven't tried on PC or an android device yet. Is there a work around or anything else I can do. For example I used to be able to see into my pets food bowl to see if food dispensed and I used to be able to see the lock indicator on a door but now I can't distinguish those details.

Re: Arlo Zoom not working

Tocker30 — Sat, 13 May 2017 12:03:27 GMT

It seems to still work on playback though

Re: Arlo Zoom not working

TomMac — Sat, 13 May 2017 13:24:52 GMT

IOS was updated last week, this week Android is so it may change too.. PC no change yet

Re: Arlo Zoom not working

JamesC — Mon, 15 May 2017 22:00:06 GMT

I have escalated this topic for review. I will post an update when I have more information.

JamesC

Re: Arlo Zoom not working

Ipsb11 — Fri, 02 Jun 2017 16:41:41 GMT

Thanks for escalating, James. Have you received any updates regarding the 2x zoom on iOS?

Re: Arlo Zoom not working

JamesC — Mon, 05 Jun 2017 18:33:39 GMT

Ipsb11,

This issue is still being investigated by the engineering team. I will post more information as soon as I can.

JamesC

Re: Arlo Zoom not working

Kimmyy14 — Mon, 05 Jun 2017 19:24:25 GMT

I'm following... Experiencing the same problem here! Also iOS...

Re: Arlo Zoom not working

Jpac447 — Thu, 06 Jul 2017 04:33:05 GMT

We also are out this feature! We loved this to check on our babies breathing. Anticipated the baby cam, we now have that but lost the extreme zoom! This really makes it hard for us to love the new system 😞 please Arlo put our zoom back!

Re: Arlo Zoom not working

Andy0897 — Sat, 15 Jul 2017 06:37:21 GMT

Has there been any update to fix this problem as I have same problem won't zoom past 2x used to be more then I did Arlo update useing iPhone any help be good as I use the cameras for my business now I can't really zoom in

Re: Arlo Zoom not working

Tocker30 — Fri, 04 Aug 2017 00:08:25 GMT

Any resolution to this?

Re: Arlo Zoom not working

JamesC — Mon, 14 Aug 2017 15:20:38 GMT

Engineering is still investigating. I will provide more information when I have an update.

JamesC

Re: Arlo Zoom not working

Jpac447 — Sat, 26 Aug 2017 09:33:06 GMT

How is this still not resolved? It seems like bs. A simple step of rewriting the ap code to allow the zoom feature to 8x again. The 2x zoom is pathetic and I don't think this should be taking this long to resolve. Again I rely on this camera to watch for my baby's breathing. In fact specifically bought the baby cam for this reason. Our Arlo wireless had such great resolution and ZOOM. And now with the last app update, it's gone. Just out it back Netgear.

Re: Arlo Zoom not working

Tocker30 — Sun, 27 Aug 2017 01:03:31 GMT

@Jpac447

It is a very frustrating issue. The zoom still works on Android devices and on prior app versions on iOS. My wife had t updated her Arlo app on purpose so we could still use the zoom to check on the automated feeder/water we use for our pets. With that issue and the recent issues of not recording in very hot temperatures (I don't believe the operating range is correct. This summer I can stand in front of cameras and waive and it won't detect motion) that I took the money I was planning to use to upgrade to Arlo pro and bought 4 new cameras with another brand that have worked flawlessly and integrate more efficiently with the Samsung SmartThings platform. Now I can easily see the food and water when I am gone. Just something to consider.

iPhone App magnification

Pgsullivan — Fri, 22 Sep 2017 06:54:41 GMT

Hi

How come when you go into live mode within the iPhone app in the small multiple screens initial section you can zoom into x3 magnification. But when you press the button to make one camera full screen you can then only zoom in x2? Seems a bit odd if it can go to x3 in a different area of the app?

Re: iPhone App magnification

JamesC — Mon, 25 Sep 2017 15:08:35 GMT

Pgsullivan,

There is currently a known issue with using the zoom feature on iOS. Engineering is currently investigating this issue. I will provide an update when I have more information.

JamesC

Re: Arlo Zoom not working

vakrjk — Mon, 16 Oct 2017 01:15:08 GMT

Ever since I upgraded the app this past May my zoom went from 8.1 to at best 3.0. Netgear has wasted my time lying and making false promises that they are working on the problem. I told my wife not to upgrade her app and she still can zoom to 8.1. They offered me a Three Hundred rebate then backed out of that too. I also have ask to speak with Pat Lo the CEO and they shut me down completely. Netgear is garbage and they have zero customer service. No more Netgear anything for me.

Re: Arlo Zoom not working

vakrjk — Mon, 16 Oct 2017 01:19:11 GMT

That is a lie. Netgear has been stalling me since May. Why don't you back up the warranty on the JUNK you pass of on the public for absurd prices.

Re: Arlo Zoom not working

Tocker30 — Mon, 16 Oct 2017 01:24:27 GMT

I also am frustrated with this still. As I mentioned it basically made the pet cam useless. I really wish they would go back to the zoom. I moved one camera to try to help but it wasn’t worth it. I am interested too in the rebate you mentioned to try to offset the other brand cameras I bought.