topic Re: Red and Pink Camera picture in Arlo

Red and Pink Camera picture

Brewyc — Tue, 27 Sep 2016 19:23:40 GMT

I am having issues with 1 camera I have opened and closed the camera moved the batteries and still a pink and red picture what else can i do??

Re: Red and Pink Camera picture

cad26 — Sun, 31 Jul 2016 17:31:15 GMT

I have the same issue. My camera is only a year old.

Re: Red and Pink Camera picture

Brewyc — Sun, 31 Jul 2016 17:59:44 GMT

what can be done/ I hope netgear honors this and it seems like its a big problem

Re: Red and Pink Camera picture

JamesC — Mon, 01 Aug 2016 15:53:33 GMT

Brewyc, cad26

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC

Re: Red and Pink Camera picture

Bseven — Mon, 19 Sep 2016 01:31:34 GMT

This is ridiculous that no one from support can put the solution public or what!? Mine was working perfectly fine, with a crisp clear image until I had to replace the batteries. Once I replaced them and placed camera back in position, it had a pink red tint to the view.

Re: Red and Pink Camera picture

jguerdat — Mon, 19 Sep 2016 12:50:19 GMT

The solution has been made public a million times here - contact support. That's the only way you'll get a replacement camera. We certainly can't do that here.

Re: Red and Pink Camera picture

Brewyc — Mon, 19 Sep 2016 13:06:03 GMT

Thanks for your response. I did contact Netgear and they did send me a brand new phone thank you again Netgear they are a decent company. The only problem I see is that the 2 camera package is now available at Costco for a nice price haha,anyway the camera has worked great for me,I shut it off when I am home and turn on when gone and NO WIRES.

Re: Red and Pink Camera picture

maspeik — Mon, 19 Sep 2016 21:24:21 GMT

Camera displaying red/pink. What are my options for clearing resolution?? Tried open close/replaced batteries. Same indications. HELP !!

Re: Red and Pink Camera picture

jguerdat — Mon, 19 Sep 2016 22:39:40 GMT

Read my previous reply two messages above yours.

Re: Red and Pink Camera picture

Hammartorp — Fri, 23 Sep 2016 14:56:52 GMT

Hi, my camera picture turned red/pink, how do I resolve this issue?

Re: Red and Pink Camera picture

jguerdat — Fri, 23 Sep 2016 18:03:12 GMT

Just read the replies in this and many other threads..

Re: Red and Pink Camera picture

Annmarie — Mon, 17 Oct 2016 20:24:20 GMT

maspeik wrote:
Camera displaying red/pink. What are my options for clearing resolution?? Tried open close/replaced batteries. Same indications. HELP !!

Did that - no change

Re: Red and Pink Camera picture

JamesC — Mon, 17 Oct 2016 21:47:56 GMT

Annmarie,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help

JamesC

Re: Red and Pink Camera picture

Mccaddd — Sat, 26 Nov 2016 14:27:49 GMT

They never replied after sending to next level tech.Arlo please reply..

Re: Red and Pink Camera picture

jguerdat — Sat, 26 Nov 2016 15:14:26 GMT

Use your case number and send your own update to ask for status.

Re: Red and Pink Camera picture

Nevillemcv — Sat, 26 Nov 2016 19:57:26 GMT

New System. Installed two cameras then added three a week later. One of the originals working fine turned pink like a blue filter went out

Re: Red and Pink Camera picture

JamesC — Tue, 29 Nov 2016 18:30:29 GMT

Nevillemcv,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC