topic Re: Arlo Wireless in Arlo

iOS app getting email alerts but not push notifications

Tnccarstens — Wed, 04 Oct 2017 21:28:13 GMT

Since the last app update on 10/1 2017, I no longer get alerts on my iPhone or iPad. I have signed out of the app on my devices and shut down/restarted my devices but still not getting motion alerts. I am getting email alerts on all my devices.

Please advise
Cynthia

Re: iOS app getting email alerts but not push notifications

JamesC — Wed, 04 Oct 2017 21:28:24 GMT

Tnccarstens,

Check your modes/rules to make sure push notifications are still enabled. Also Check your iOS settings to make sure permissions are enabled for push notifications from the Arlo Mobile app.

JamesC

Re: iOS app getting email alerts but not push notifications

Tnccarstens — Wed, 04 Oct 2017 21:28:35 GMT

Checked modes/rules, push notifications are enabled. iOS settings, permissions are enabled for push notifications for the Arlo Mobile app.

thank you James C for the suggestions.

Re: Arlo Wireless

JamesC — Tue, 10 Oct 2017 17:33:50 GMT

Tnccarstens,

Are you seeing this behavior on more than one camera or is it just one specific camera that is not sending push notifications?

JamesC