topic Re: Problem signing in to Arlo account in Arlo

Problem signing in to Arlo account

dssxxxx — Fri, 06 Oct 2017 22:05:52 GMT

When I am away, using geofencing. Home.....disarmed and using schedule. Away....armed.

I very rarely get alerts, even though I know there have been packages delivered and the golden retriever walks around (not all the time but at a couple times a week when not home).

Why doesn’t the app stay logged in?

thanks.

Re: Problem signing in to Arlo account

dssxxxx — Sun, 08 Oct 2017 23:23:40 GMT

No one has an answer or suggestion?

Re: Problem signing in to Arlo account

JamesC — Mon, 09 Oct 2017 16:37:29 GMT

dssxxxx,

Are you signing out of the app or just minimizing? To receive alerts, the app must remain logged in and running on your mobile device.

JamesC

Re: Problem signing in to Arlo account

dssxxxx — Mon, 09 Oct 2017 19:14:01 GMT

Not signing out. I just leave the application (open) and move on to another. When I check it later, it starts by signing in.

What now???

tnx.

Re: Problem signing in to Arlo account

JamesC — Tue, 10 Oct 2017 17:32:42 GMT

dssxxxx,

The session is still active but you'll see the app automatically sign back in (providing you don't explicitly log out), this is normal. This will allow push notifications to still come through. Are you noticing content in your library that you did not get an alert for?

JamesC

Re: Problem signing in to Arlo account

dssxxxx — Tue, 10 Oct 2017 18:22:37 GMT

Yes. Video’s in library but no email notifications. Numbers showing amount of vids but again, no email motivation. Yes, email notification is selected.

Re: Problem signing in to Arlo account

jguerdat — Wed, 11 Oct 2017 12:22:58 GMT

Is it possible the emails have been flagged as spam? Maybe deselect email notifications, save and reselect. Try a different email address. Remove the original email and reenter it. One of these should work.