topic Re: unable to claim device in Arlo

unable to claim device

chefpeter — Wed, 04 Oct 2017 23:50:44 GMT

hello I just recieved my arlo and just got everything ready to set up and snyced everything that was suppose to be and got the device found but now it tells me it cannot claim this device and to contact customer support. I have snyced both my modem and my base station I have green lights for the power button and the world button and my camera light is orange. Can you help me please... I'm running windows 10

Re: unable to claim device

steve_t — Thu, 05 Oct 2017 01:02:29 GMT

This is normally an issue if the base has been previously owned. As per the notice, you should contact support

Re: unable to claim device

chefpeter — Thu, 05 Oct 2017 21:49:02 GMT

so how do I contact customer support I can not find a number so that I can speak to someone about it????

Re: unable to claim device

Alanlungs — Fri, 06 Oct 2017 03:08:09 GMT

Settings>Help>Customer support

Re: unable to claim device

steve_t — Fri, 06 Oct 2017 04:07:49 GMT

Scroll down to the bottom of this page to find the green button link