topic Re: We're sorry, Arlo is currently unavailable, please try again later in Arlo

We're sorry, Arlo is currently unavailable, please try again later

mramirez — Mon, 02 Oct 2017 18:56:25 GMT

even www.arlo.netgear.com is not available - it just came back online. I was going to buy more but this is the 2nd time in less than 2 weeks that netgear was down. I won't be making any new purchases until I see how this issue pans out

Re: We're sorry, Arlo is currently unavailable, please try again later

manfredz — Mon, 02 Oct 2017 20:23:48 GMT

any chance the problem is at your end. In past more than two weeks I've had no cases I couldnt get in, and I go in every hour or so.

Re: We're sorry, Arlo is currently unavailable, please try again later

mramirez — Mon, 02 Oct 2017 23:26:28 GMT

sorry, no. not even the netgear site was available. i tried to access from the office. i work in IT, I would know if our internet connection was down.

Re: We're sorry, Arlo is currently unavailable, please try again later

manfredz — Tue, 03 Oct 2017 00:03:54 GMT

Having retired from IT myself, I know only too well what you mean. If they were down it couldnt have been too long because I have a recording made every hour or two.

Re: We're sorry, Arlo is currently unavailable, please try again later

jguerdat — Tue, 03 Oct 2017 14:04:27 GMT

Just remember that access from work is frequently problematic due to ports being needed. If you were able to access the site previously, then that's not the issue but if just the first time, it's possible that the network is blocking access. A better test would then be via the app trying both WiFi as well as cell service.

Re: We're sorry, Arlo is currently unavailable, please try again later

mramirez — Tue, 03 Oct 2017 14:41:53 GMT

I was able to access from work prior to, and after receiving the messages. I realize that it may not be down for a long period of time either. My issue is that the two times I received an alert of motion detection were the two times I couldn't access the camera, even if it was only for a few minutes, I'm not keen on the idea that this would happen at an inopportune moment. I am still on the fence on whether I stay with arlo or move on. I will give it another month or so.